TOC Shift Supervisor

7 days ago

Clinton, United States ClearanceJobs Full time

TOC Shift Supervisor Tuknik Government Services, a Koniag Government Services company, is seeking a TOC Shift Supervisor to support TGS and our government customer in Camp Spring, MD. This position requires the candidate to be able to obtain a Public Trust. The TOC Shift Supervisor will lead a team of technicians in overseeing and maintaining the secure operations of our customer's IT infrastructure. This is a hands-on position responsible for monitoring systems, responding to alerts, and troubleshooting issues. The Shift Supervisor will ensure SLAs are met, proper procedures are followed, and operational issues are resolved efficiently. Key duties include: Supervise and provide guidance to TOC technicians during assigned shifts Monitor customer networks, systems, applications, and infrastructure components Triage and resolve service alerts, outages, and disruptions based on severity Troubleshoot and identify root causes of recurring incidents or problems Manage and escalate unresolved issues to appropriate teams per protocol Oversee compliance with standard operating procedures and ITIL practices Drive continuous improvement of monitoring capabilities and incident response Maintain detailed logs/documentation of all operational issues and actions taken Work collaboratively with other IT teams to ensure seamless end-to-end service Provide training and mentorship to junior TOC personnel as needed Education and Experience Requirements: Bachelor's degree in IT, Computer Science, or related technical field 5+ years of IT experience as a lead or Subject Matter Expert (SME) Prior supervisory experience leading a team of technicians/analysts Strong technical knowledge of network protocols, security tools, and operations Experience with monitoring tools like SolarWinds, PRTG, Splunk, etc. Understanding of ITIL, IT service management, and industry best practices Ability to obtain and maintain government security clearance if required Required Skills: Excellent critical thinking, troubleshooting, and problem-solving abilities Strong leadership and ability to manage a team across all shifts Excellent written and verbal communication skills Attention to detail and ability to multi-task in a fast-paced environment Customer service mindset and commitment to meeting SLAs Proficiency with Microsoft Office Suite and operational documentation Desired Qualifications: Certification in at least one of the following: CCIE, CCNP, CISSP, RCSP, or MCITP/MCSE Requirements: Ability to obtain a Public Trust Our Equal Employment Opportunity Policy: The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants.

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