Solution Navigator

Support Analyst Are you tired of doing the same old thing every day? Do you love digging into problems, troubleshooting, and helping people find solutions they didn't even know existed? If you're the kind of person who thrives on variety, thinks outside the box, and enjoys being the go-to fixer everyone relies on, then we want to meet you As a Support Analyst on the MRI Client Support Team, you'll be the Chief Case Office (CCO). You will be the primary point of contact for a diverse group of clients across financial and property management industries. You will: Tackle a wide range of questions, technical issues, and unique challenges Listen to and empathize with clients to understand their needs Troubleshoot creatively to solve problems efficiently Deliver a consistent, professional, and positive experience every time And you won't be doing this alone you'll be joining a collaborative team of support "detectives" who share knowledge, celebrate wins, and always have each other's backs. Every day brings something new, and your contributions will make a real impact on our clients' success. Are you: Curious, resourceful, and driven to solve problems Energized by fast-paced, varied work A natural communicator who cares about customer experience Ready to grow with a supportive, mission-driven team Preferences: SQL experience Familiar with property management or software industry Understand basic accounting concepts If you're looking for a role that challenges you, excites you, and lets you stretch your skills in new ways, this is your opportunity. At MRI we are obsessed with making this the best job you've ever had We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led groups to maximize your experience at work Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit Invest in our competitive 401k plan Big on family? So are we Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of 'Flexi' time a year Further your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the year At MRI, our company culture is more than a talking point it's what makes us shine We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you Our people-first approach to PropTech is defining a new industry standard for client experiences that can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners, and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself