Information Technology Support Analyst

6 days ago

Baltimore, United States Addison Group Full time

Overview Get AI-powered advice on this job and more exclusive features. This range is provided by Addison Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range: $13.50/hr - $14.50/hr Direct message the job poster from Addison Group 6+ month Contract - open for continual extension 100% Remote $14.50/hr W2 (no visa sponsorship provided and no C2C) - paid weekly with benefits available if needed (health, dental, vision, 401k, etc.) - max pay rate Start Dates & Shifts Multiple Start Dates: 1/7 Start Date is for the following shifts: 12:00 pm 8:30 pm 12:30 pm 9:00 pm 1/28 Start Date is for the following shifts: Top 3 Technical Skills Assigned a primary region, and a few that they back up 15 calls in a busy day (average length is 5-7 min) Walking non-technical people through (teachers is their clients) Application Requirements For submission, we will require a typing test, a tech quiz, and a writing prompt. Please apply to discuss this opportunity Job Responsibilities Troubleshooting and Remote Assistance Provide expert-level technical support to end users experiencing issues with laptops, software, and hardware components. Utilize remote access tools to troubleshoot and resolve technical challenges promptly. Collaborate with the IT team to identify and address recurring technical issues. Develop and deliver training materials to educate end-users on the importance of maintaining a clean digital workspace. Stay updated on emerging technologies and best practices in digital optimization. Engage in effective verbal and written communication with end users, addressing technical concerns and providing clear instructions. Multitask efficiently to handle multiple support inquiries, ensuring a high level of responsiveness and user satisfaction. Collaborate with cross-functional teams to communicate technical updates and improvements effectively. Senior level and Employment Seniority level: Associate Employment type: Contract Job function: Information Technology Industry: Education Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr

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