Director of Account Management

Director of Account Management DOPE Marketing (On-Site in Eagan, MN) Bonus: $2,000/month opportunity for the first 6 months while building into the position (A long-term performance-based/rev-share bonus structure will be implemented after 6 months) Full Benefits + 401k Matching Paid Time Off & Paid Vacation Wellness Program Massage, Yoga, Fitness Sponsored Life Time Gym Membership Monthly Team Events & Company Retreats About the Role DOPE Marketing is seeking a Director of Account Management to lead and scale our Account Management team the department responsible for servicing and selling to active accounts on our DOPE 3.0 SaaS platform. This is a sales-focused leadership role, overseeing a team that manages client relationships, drives retention, and generates expansion revenue through proactive account strategy. Youll manage a team of Account Managers, optimize structure and processes, and ensure our clients succeed and grow with DOPE. If youve managed Account Managers in a SaaS or startup environment and thrive in leadership, growth, and execution this role is for you. What Youll Do Lead, coach, and grow the Account Management team responsible for all active client relationships. Build systems to manage renewals, upsells, and client expansion. Create and track KPIs for retention, satisfaction, and sales growth. Drive outbound follow-up and re-engagement for at?risk accounts. Mentor account managers on strategy, performance, and communication. Collaborate with leadership on revenue forecasting and departmental goals. Partner with Sales and Onboarding to ensure smooth client transitions. Maintain accountability, structure, and culture across the team. Who You Are Experienced leader with 35+ years in Account Management, Customer Success, or Sales Leadership. Proven success managing Account Managers or Account Executives in a SaaS or technology setting. Strong background in sales management and client growth. Experience in startup or fast-growth companies preferred. Skilled at building systems, structure, and team accountability. Strong communicator with excellent organizational and coaching abilities. Proficient in HighLevel CRM, Google Workspace, and reporting tools. On?site leadership presence required at DOPE Headquarters in Eagan, MN. Training & Onboarding Youll complete a 2-week leadership onboarding focused on: HighLevel CRM systems and reporting Account management playbooks and sales enablement tools Communication tools (Slack & Google Suite) Youll be supported by DOPEs leadership team to align your department with company goals and client success metrics. About DOPE Marketing DOPE Marketing is one of the fastest-growing marketing and automation companies in the Twin Cities. We help home service businesses across the U.S. automate direct mail, print, and gifting through our proprietary SaaS software, DOPE 3.0. Our clients from roofers and HVAC companies to real estate agents and agencies rely on our platform to manage marketing campaigns, stay top?of?mind with customers, and grow their businesses. The Account Management team is the heartbeat of our customer experience responsible for servicing, selling, and growing every DOPE account. Why Join DOPE Fast?growing SaaS + marketing tech company (inc 5000 2 consecutive years 2024-2025) Leadership role with strong growth potential Competitive base salary + early?stage bonus Full benefits + team wellness perks Collaborative, high?energy on?site culture Apply today to lead the future of Account Management at DOPE Marketing. Visit www.DOPEMarketing.com to learn more about who we are and how we help businesses grow. Seniority level Director Employment type Full-time Job function Business Development and Sales Advertising Services #J-18808-Ljbffr