Senior IT Support Specialist
1 day ago
Job Description The IT Support Specialist supports and maintains organizational computer systems, desktops, and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. Essential Duties and Responsibilities Acts as the initial point of contact for all computer and system-related concerns from employees. Diagnoses problems to resolve calls on various supported computer hardware, software, and operating systems. Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Collaborates with IT leadership to ensure efficient operation of the organization's desktop computing environment. Supports development and implementation of new computer projects and new hardware installations. Administers and resolves issues with end-user workstation network software products. Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems. Provides on-call support. Liaisons with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Minimum Qualifications Must be able to obtain a state medical marijuana badge and pass a background check Must be able to communicate with GDF Team effectively and professionally Must perform under high pressure situations. Strong customer service orientation Ability to work in a fast-paced environment and handle high stress situations Self-Motivated Ability to multitask Excellent organizational skills Ability to stay focused Positive attitude and strong work ethic. Must be a team player with a can do attitude Available to work weekends and holidays as needed Reliable transportation and valid drivers license are required Education & Experience Requirments Bachelors in an IT-field or equivalent years experience Five years work experience in related field Excellent knowledge of PC and desktop hardware Excellent knowledge of PC internal components Hands-on hardware troubleshooting experience Extensive equipment support experience Working technical knowledge of current protocols, operating systems, and standards Ability to operate tools, components, and peripheral accessories Able to read and understand technical manuals, procedural documentation, and OEM guides Physical Requirements Must be able to lift and carry up to 50 pounds Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components The ability to respond quickly to sounds The ability to move safely over uneven terrain or in confined spaces The ability to see and respond to dangerous situations The ability to wear personal protective gear correctly most of the day The ability to sit or stand for up to 12 hours at a time The ability to work in bright/hot/humid conditions The ability to work in low light situations Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity Exposure to limited hazardous chemicals recblid ei5kxr9hvznv7rkwnh9ofv3e826sfv
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Little Rock, AR, United States Priority Wire & Cable Full timeRole Summary The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and...
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IT Support Specialist Tier I
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Little Rock, AR, United States Priority Wire & Cable Full timeRole Summary The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and...
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Little Rock, AR, United States Priority Wire & Cable Full timeRole Summary The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and...
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Little Rock, AR, United States Priority Wire & Cable Full timeRole Summary The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and...
