IT Service Specialist

3 days ago Be among the first 25 applicants Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros. Some of your Benefits Vacation: We offer time off to refresh and recharge. Paid Holidays: With paid-time off, local holidays are all the way more relaxing. Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Personal Development: We offer a variety of trainings to ensure you can develop in your career. 401K Match: Save for retirement with the company's help. Location: Lebanon, IN (On-Site) Freudenberg Residential Filtration Technologies Inc. The IT Service Specialist role provides front-line IT support, ensuring prompt and effective resolution of user issues to maintain reliable IT system operations. This position is responsible for troubleshooting, documenting solutions, and escalating complex issues as needed to meet the organizations IT support standards. As an IT Service Specialist, youll be on the front lines of innovation, solving problems fast and keeping our systems running smoothly. Youll be the first point of contact for IT supporttroubleshooting issues, documenting smart solutions, and escalating complex challenges when needed. This is more than just a support roleits your chance to make a real impact, helping teams stay productive and connected. If you thrive in a fast-paced environment, love cracking technical puzzles, and enjoy helping people succeed through technology, we want you on our team Responsibilities Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations. Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance. Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users. Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality. Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support. Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. 02 years of experience in IT support or helpdesk roles. Strong ability to troubleshoot hardware and software issues effectively. Basic knowledge of networking principles, hardware setups, and software configurations. Familiarity with helpdesk ticketing systems and tracking resolution metrics. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Motor Vehicle Manufacturing #J-18808-Ljbffr