Manual QA Engineer

Manual QA Engineer At DevRev, we're building the future of work with Computer your AI teammate. Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration not piling on more apps. Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work. How? Easy: it's the only platform capable of Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory. Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions. Extensions for your teams and customers Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams and your customers can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems. This isn't just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier. We call this Team Intelligence. It's why DevRev exists. Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices. Our company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their productsall while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment. Job Summary: As a hybrid QA Engineer, you will be a key contributor to our software development lifecycle, ensuring the delivery of high-quality products. You will be responsible for both manual and automated testing, working closely with product managers and developers to define and execute test strategies. Your deep understanding of software development life cycles and a keen eye for detail will be essential in identifying, documenting, and tracking bugs. This role requires a proactive individual who can work independently and collaboratively to maintain and improve our high standards of quality. Key Responsibilities: Develop, maintain, and execute detailed, comprehensive, and well-structured test plans and test cases for new features and existing functionalities. Perform various types of testing, including functional, regression, integration, usability, and UAT (User Acceptance Testing) Perform exploratory, functional, regression, integration, and usability testing across web, mobile, and/or desktop applications. Bug Management & Reporting: Identify, document, and track bugs using bug-tracking systems. Collaborate with the development team to prioritize and resolve defects in a timely manner. Provide clear, concise, and detailed bug reports, including steps to reproduce, expected vs. actual results, and relevant logs. Process Improvement: Provide input on testability, design, and product features during all phases of the software development lifecycle. Participate in requirement reviews, design meetings, and sprint retrospectives. Contribute to the continuous improvement of the QA process, methodologies, and tools. Communication & Collaboration: Act as a key liaison between the development, product, and business teams to ensure a shared understanding of quality goals. Clearly communicate the status of testing, risks, and challenges to Team head & stakeholders Mentor junior QA team members and share best practices. Required Qualifications: 3-5+ years of hands-on experience as a Manual QA Engineer in a professional software development environment. Proven experience in creating and executing detailed test plans, test cases, and test scripts. Technical Proficiency: Strong knowledge of software QA methodologies, tools, and processes. Experience with bug-tracking systems (e.g., Xray, Jira, Azure DevOps, or similar). Familiarity with test case management tools (e.g., Qase, TestRail, Zephyr, or similar). Proficiency in testing web and/or mobile applications (iOS and Android). Experience with API testing using tools like Postman or similar is a plus. Soft Skills: Excellent analytical and problem-solving skills with a high attention to detail. Strong verbal and written communication skills. Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment. A proactive and collaborative attitude with a passion for quality. Preferred Qualifications (Bonus Points): Experience with API testing using tools like Postman or Insomnia. Familiarity with database testing using SQL queries. Understanding of agile/scrum methodologies. Experience with performance or security testing. Basic understanding of automation testing concepts and frameworks (e.g., Playwright, Selenium, Cypress). The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev