IT Service Desk Systems Analyst

5 days ago

Jacksonville, United States Global Channel Management Full time

About the job IT Service Desk Systems Analyst IT Service Desk Systems Analyst needs 3 years experience. Some programming or software/OS administration skills Project management System administration Exposure to business requirements gathering/translation to technical requirements Degree not required if experience is met. ITIL Foundation certification is preferred. CompTIA A+, Network+, or similar certifications are a plus. Maintain detailed documentation of service desk operations, issues, and resolutions. Generate regular reports on service desk performance, user satisfaction, and system health. Develop and update technical documentation, user guides, and FAQs. Lead and participate in a major system upgrade to a cloud solution. Coordinate with vendors and third-party service providers for system maintenance and support. Ensure project milestones and deadlines are met. Act as a point of contact for users experiencing technical difficulties. Ensure all support requests are logged, tracked, and resolved in a timely manner. Provide training and guidance to users on system use and best practices. Documenting current Ivanti Service Desk environment to include CMDB, workflows, data imports, etc in preparation for migration to new Ivanti platform in early 2025. Formulate, with guidance, plans for implementing similar functionality in the new Ivanti Neurons system in 2025. Provide advanced troubleshooting and technical support for hardware, software, and network issues. Assist in the diagnosis and resolution of complex technical problems. Escalate issues to appropriate internal or external resources as necessary. #J-18808-Ljbffr

  • IT Service Desk Systems Analyst

    20 hours ago

    Jacksonville, FL, United States Global Channel Management Full time

    About the job IT Service Desk Systems Analyst IT Service Desk Systems Analyst needs 3 years experience IT Service Desk Systems Analyst requires: Some programming or software/OS administration skills Ivanti Service Desk Ivanti Neurons Project management System administration Exposure to business requirements gathering/translation to technical requirements...

  • IT Service Desk Systems Analyst

    2 weeks ago

    Jacksonville, United States Global Channel Management Full time

    About the job IT Service Desk Systems Analyst IT Service Desk Systems Analyst needs 3 years experience. Some programming or software/OS administration skills Project management System administration Exposure to business requirements gathering/translation to technical requirements Degree not required if experience is met. ITIL Foundation certification is...

  • System Support Analyst

    1 week ago

    Jacksonville, Florida, United States Symmetry IT Full time $60,000 - $120,000 per year

    Company DescriptionSymmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At...

  • Service Desk Systems Analyst: Cloud Upgrades

    5 days ago

    Jacksonville, United States Global Channel Management Full time

    A leading IT services company in Jacksonville, Florida is seeking an IT Service Desk Systems Analyst with 3 years of experience. The ideal candidate should have software administration skills, project management capabilities, and ITIL certification. Responsibilities include maintaining documentation, generating performance reports, and providing user...

  • Service Desk Analyst II

    1 week ago

    Jacksonville, Florida, United States Fanatics, Inc Full time $70,000 - $85,000 per year

    OverviewAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and provide technical advisory, ensuring...

  • Service Desk Analyst II

    2 weeks ago

    Jacksonville, FL, United States Fanatics Full time

    Job DescriptionOverview As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and provide technical...

  • Service Desk Analyst II

    1 week ago

    Jacksonville, FL, United States Fanatics Full time

    Job DescriptionOverview As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and provide technical...

  • Sr Business Systems Analyst

    6 days ago

    Jacksonville, Florida, United States Smart IT Frame LLC Full time $80,000 - $120,000 per year

    Job Title: Sr Business Systems AnalystLocation: Jacksonville, FL- HybridTop Skills:6+ years of experience with UX Design Business Management.Strong understanding of workflow design, metadata, and content lifecycle in application development.Excellent communication and documentation skills.We are seeking a seasoned Business Systems Analyst with strong...

  • Senior EDI Analyst

    1 week ago

    Jacksonville, United States Concord IT Systems Full time

    Below is the new FTE role for Senior EDI Analyst for Crowley Maritime Corporation project in Jacksonville, FL. Please send me resumes today. Location: Jacksonville, FL Senior EDI Analyst with strong hands on integration experience using Sterling Integrator, within 4 - 7 yrs of experience Nature of work involves development and support in below areas:...

  • System Support Analyst

    1 week ago

    Jacksonville, Florida, United States Symmetry I.T. Full time $60,000 - $90,000 per year

    Company Description Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At...