Senior AI/Voice Application Engineer

Senior AI/Voice Application Engineer Your potential has a place here with TTEC's award-winning employment experience. As a senior AI/voice application engineer working hybrid in Denver, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all What you'll be doing: As a senior AI/voice application engineer, you will lead the design and implementation of enterprise-scale AI and voice communication solutions for contact center operations. You will architect intelligent systems that leverage cutting-edge GenAI capabilities, real-time voice processing, and scalable cloud infrastructure to deliver transformative customer experience solutions. You'll report to the director, application development. During a typical day, you'll: Architect and develop complex GenAI applications using Golang, implementing multi-agent systems, conversation intelligence, and autonomous workflow automation Design voice infrastructure solutions including SIP trunking, session border controllers, and real-time media processing pipelines Lead the development of AI-powered contact center capabilities such as virtual agents, real-time agent coaching, and predictive analytics Build scalable streaming data pipelines for processing voice, chat, and email interactions in real-time Implement advanced AI techniques including fine-tuning, few-shot learning, and multi-modal AI applications Architect integration layers between contact center platforms (Amazon Connect, Genesys, Avaya, etc.) and enterprise systems Design and implement voice quality monitoring, fraud detection, and compliance recording solutions Establish best practices for AI model governance, versioning, and deployment strategies Mentor development teams on Golang best practices, AI integration patterns, and telecommunications protocols Drive technical decision-making for platform architecture, technology selection, and system design Lead proof-of-concept initiatives and rapid prototyping for emerging AI capabilities What you bring to the role: 6 years of professional Golang development experience with demonstrated expertise in system design Proven track record building and deploying GenAI applications, including integration of LLMs, embedding models, and AI orchestration frameworks Deep understanding of SIP protocol, RTP/SRTP, voice codecs (G.711, Opus, etc.), and telecommunications standards 3 years of experience with contact center technologies, including CCaaS platforms, ACD systems, or workforce management tools Expert-level knowledge of cloud-native architectures on GCP, AWS, or Azure Strong experience with microservices patterns, event-driven design, and distributed systems Proficiency with streaming technologies (Kafka, Pub/Sub, Kinesis) and real-time data processing Track record of mentoring engineers and leading technical initiatives Demonstrated ability to rapidly learn and implement emerging technologies Experience architecting voice platforms with media servers (FreeSWITCH, Asterisk, Kamailio) Deep knowledge of AI/ML frameworks, LangChain, vector databases, and RAG architectures Experience with telephony APIs (Twilio Programmable Voice, SignalWire, Plivo) Understanding of WebSocket protocols, WebRTC infrastructure, and STUN/TURN servers Familiarity with speech analytics, emotion AI, or conversational AI platforms Experience with contact center AI solutions (Google CCAI, Amazon Lex, Nuance) Background in voice biometrics, speaker diarization, or acoustic modeling GCP Professional Cloud Architect or AWS Solutions Architect certification Experience with Agile/Scrum methodologies in fast-paced environments What you can expect: An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.