Restoration Crew Chief

6 days ago

East Greenwich, United States SERVPRO Full time

Restoration Supervisor/Crew Chief As the front-line representative of the SERVPRO brand, the Restoration Supervisor/Crew Chief demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. Key responsibilities include coordinating, overseeing, and performing restoration processes as scheduled and ensuring quality control; managing the customer and client experience and overall project satisfaction; communicating clear expectations to restoration technicians and supervising their activities; thoroughly documenting restoration projects to support the services provided; managing labor, equipment, and supply usage on assigned projects; communicating progress, problems, and important updates with internal team members; verifying all safety protocols are established and followed for workplace safety; performing daily, weekly, and monthly vehicle and equipment maintenance, as assigned; and coaching and training restoration technicians. Position requirements include a high school diploma/GED, a valid driver's license, at least 1 year of experience in cleaning, restoration, or construction, IICRC certification a plus (not required), the ability to pass a background check, and availability for rotating on-call schedules. Skills/physical demands/competencies include the ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance; the ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics); the ability to repetitively push/pull/lift/carry objects; and the ability to work with/around cleaning agents. Pay starts at $22-25 an hour based on experience, with the possibility of overtime pay. Each SERVPRO Franchise is independently owned and operated.

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