Traffic Operations Supervisor

PRIMARY RESPONSIBILITIES - OTHER DUTIES MAY BE ASSIGNEDDemonstrate leadership abilities to effectively coordinate teams and communicate expectations clearly in a fast-paced transportation environment.Supervise and assign daily work to seasonal and full-time company drivers to ensure compliance with company standardsDispatch loads built and assigned by the Routing Specialist to Willoway Drivers, using Willoway standardsCommunicate schedule or duty changes with drivers promptlyManage on-the-road issues (delays, breakdowns, delivery issues)Handle escalated service failures or disputes with internal drivers.Collaborate with Traffic Manager to optimize productivity in carts, drivers, and 3rd party haulingDirect inbound and outbound shipments, shuttle operations, third-party services, and inter-company transportationCoordinate with 3rd Party Stone Haulers on schedules, safety and executionBuild, expand and manage 3rd Party relationshipsWork with the Routing Specialist on billable rates for 3rd Party Services.Negotiate and renew 3rd Party contracts for next seasonReview and Manage KPI's pertaining to drivers, efficiency, and the cart program.Own the Cart Program.Maintain Rack Inventory Management to meet operational requirements- work with Routing Specialist and shipping docks in the process.Utilize the CC Database for cart recoveriesOTHER RESPONSIBILITIESOrganize and lead Annual Driver MeetingsAddress annual CC LTA limitations during off-seasonManage fleet maintenance scheduling and compliance recordsMaintain DOT Compliance with driver files and medical cardsEnsure compliance with trip and fuel permits across statesMaintain fleet mileage records for UCR reportingMonitor drug and alcohol testing compliance for registered driversWork with software providers, such as Samsara and CC, to optimize operationsConduct 3rd Party hauling performance reviewsConduct annual performance reviews for all direct report employees.TRAINING & BACKUP RESPONSIBILITIES:Serve as a backup for the Administrative Assistant and Routing Specialist in their absence, ensuring continuity of operations.ADDITIONAL RESPONSIBILITIES:Accountability - Lead by example with the Winning with Accountability mind set (Clarity, Specificity, Ownership, Sharing). Hold all direct reports accountable for meeting expectations and timelines.Safety -Foster a culture of safety at all levels of the company by continuously creating, improving, implementing, and enforcing safety policies and procedures.GGOB - Communicate effectively and establish credibility throughout the organization on GGOB principles and open book management. Coach direct reports on financial literacy, strategic direction of the company. Continue to develop a positive culture.Brand Harmony - Develop, build, and support internal and external Brand Harmony creating the ultimate customer experience at every touchpointSKILLS:Working knowledge of Microsoft OfficeERP handling and functionEffective problem solvingKNOWLEDGE:Microsoft Office productsFileMaker Data BaseGreat Plains Data BaseABILITIES:Strong interpersonal skills - ability to communicate well in both written and verbal form.Able to navigate and execute several functions at once while maintaining accuracySkilled at balancing and executing several competing priorities simultaneously.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Strong organizational and time management skillsDetail orientedEDUCATION and/or EXPERIENCE3-5 years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.WORK ENVIRONMENTOffice 100%WORK SCHEDULESchedule start and stop times will vary based on SeasonSpring, 50+ hours per week, possible weekend workSummer and Fall, 40-50 hours per weekWinter, about 40 hours per weekAverage hours worked per year: 2200We are Proud to Offer:Excellent $60-65k base salary Comprehensive benefits package including cost effective medical insurance options401k Match after 60 daysCompany-paid life insurancePaid Time Off, plus Paid Holiday Time with no waiting periodWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Willoway Nurseries is proud to have a Drug Free Workplace Safety Program****Note that marijuana became legal in Ohio in 2016 for medical use. However, Willoway Nurseries, Inc. Drug Free Safety Policy does not recognize medical or recreational marijuana as acceptable in the workplace, regardless of whether the employee has a prescription or not. The presence of THC will still be considered a positive test result. This mirrors Federal law, which does not recognize marijuana as legal, as the laws are written and voted on at the State level.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.