User Research Associate Operations Coordinator

Job Title User Research Associate Operations Coordinator
- Activision Requisition ID R028190

Job Description
Your Platform Founded in 1979, Activision has continuously disrupted the world of entertainment as a leader in the videogame industry. With a history of delivering iconic game changers -
- like Pitfall®, Tony Hawk®, Guitar Hero®, Crash BandicootTM, SkylandersTM and Call of Duty® -
- our obsession is delighting our players around the globe.

Focused and committed to innovation, we consistently deliver the most beloved, engaging and successful entertainment. And while we have world-class franchises, infrastructure and resources, our success comes from a passionate, talented and diverse team of people producing greatness together. So, if you're interested in our biggest priority, it's our people. We're currently driving the next era for our company and community by creating amazing experiences for fans and continuing to make Activision an inclusive place where everyone can thrive.

Join us, make history. To learn more, check us out at www.activision.com, www.activisiongamesblog.com or @Activision on Instagram, Twitter, Facebook and LinkedIn. Your Mission As a User Research Associate Operations Coordinator, you will join a talented, and diverse user research operations team as you take your first step into the game industry while working on the largest gaming franchises in the world. User Research Associate Operations Coordinator work at the Activision User Research Center (AURC), located in Sherman Oaks, California.

In this role, you'll be the operational engine behind our user research studies, making sure every session runs smoothly from the moment participants walk in the door. You'll handle participant check-in, prepare and maintain the lab environment, and keep studies running on schedule while they're underway.

By the end of your first year, you'll have gotten on-the-job training and mentoring from experienced user research operations professionals, built a strong command of lab logistics and participant management, and helped ensure the flawless execution of studies that support one or more AAA games. This role is based in our Los Angeles (Sherman Oaks) office and follows an onsite work schedule of Monday through Friday. Work arrangements may change at the company's discretion to meet business needs.

Responsibilities

Assist with the execution of user research studies, including lab setup and breakdown, participant intake and outtake, and check-in. Run and monitor sessions while studies are underway, keeping everything on schedule and making sure participants have what they need. Maintain the lab and its equipment, keeping the environment ready and reset between sessions. Assist with scheduling and coordinating participants through internal or external methods. Run selected sessions and support all User Research staff with day-to-day operational tasks.

Experience

Experience with and passion for video games is preferred and an ideal candidate will be well versed in at least one of Activision's titles. Experience with first person shooters on console/PC is a plus. Talent comes from many diverse backgrounds, so experience in lab operations, event coordination, hospitality, or other customer-facing roles is a plus. Exposure to user research, UX, or game testing is also welcome, but not a requirement.

Knowledge & Skills A Bachelor's degree is a plus, particularly in game development, communications, or a related field. Good interpersonal communication (both written and verbal). Excellent organizational skills, attention to detail, and time management. Key Attributes Adaptable and quick learner that enjoys tackling a large variety of problems. Must be able to handle a variety of responsibilities. Able to maintain a professional and friendly attitude with coworkers and participants.

Our World At Activision, we strive to create the most iconic brands in gaming and entertainment. We're driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together.

We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash BandicootTM, Tony Hawk'sTM Pro SkaterTM, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our "press start" is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We're not just looking back at our decades-long legacy; we're forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. We're in the business of delivering fun and unforgettable entertainment for our player community to enjoy.