Customer Service Coordinator

Let Us Power Your PotentialTaylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.Ready to reach your potential? It's time to look at Taylor.Your Opportunity: Taylor Print & Visual Impressions, a division of Taylor Corporation, is seeking a Customer Service Coordinator to manage and coordinate customer projects from order intake through production and delivery. This role serves as the operational hub between Sales, Account Management, Production, and external vendors to ensure projects are executed accurately, on time, and to specification.This position is ideal for someone with a project management or operations coordination background who enjoys owning multiple workstreams, keeping complex projects organized, and working hands-on with production teams.Work Schedule & Location:Monday through Friday, 8:00am - 5:00pmOnsite role: 1725 Breckinridge Pkwy, Duluth, GA 30096Overtime may be required based on production demands and project deadlinesKey Responsibilities:Serve as the primary coordinator for assigned customer projects, acting as the central point of communication between Sales, Account Managers, Production teams, and vendorsManage multiple active projects simultaneously, ensuring timelines, specifications, and deliverables are metTranslate customer and sales requirements into clear, actionable production instructions across multiple facilitiesTrack project status, materials, inventory, and timelines using Excel and internal systemsSpend time on the production floor working directly with operators to support order execution and resolve issues in real timeIdentify risks, bottlenecks, or delays and proactively communicate solutionsCreate, document, and maintain SOPs and project workflows for assigned accountsMonitor inventory levels and issue purchase orders as needed to support production schedulesPartner with Sales and Account Management to support pricing, product details, and operational feasibilityDrive continuous process improvements that improve efficiency, accuracy, and overall project executionWhat We're Looking For:Strong coordination or project management experience, preferably in manufacturing, print, operations, logistics, or a production-based environmentProven ability to juggle multiple priorities and deadlines while staying organized and detail-focusedComfortable taking ownership of work and following projects through from start to finishWillingness to learn, accept coaching, and continuously improve processesAbility to work both at a desk and hands-on in a production environmentConfident communicator who can work cross-functionally with internal teamsRequired Qualifications:High school diploma or GED4+ years of experience in project coordination, operations support, account coordination, or similar rolesStrong working knowledge of Microsoft Excel; experience using spreadsheets to track projects, data, and timelinesProficiency in Microsoft Word, Outlook, and PowerPointStrong written and verbal communication skillsExcellent time management and organizational skillsPreferred Qualifications:Experience in print, manufacturing, production, or operations environmentsDemonstrated problem-solving and follow-up skillsFamiliarity with estimating, order processing, vendor coordination, or inventory managementExperience supporting sales or account teams in a project-based capacityWhy This Role Is DifferentThis position goes beyond traditional customer service. Success in this role comes from project ownership, coordination, and execution, not high-volume phone work. If you enjoy managing moving parts, working cross-functionally, and keeping production projects on track, this role offers hands-on impact and visibility.About Taylor CorporationOne of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.The Employer retains the right to change or assign other duties to this position.Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.