Lead Massage Therapist, Kohler Waters Spa

Lead Massage Therapist, Kohler Waters SpaWork Mode: OnsiteLocation: Green Bay, WIOpportunityThe primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest's comfort and satisfaction. Our goal is to exceed our guests' expectations every time they visit our spa.SPECIFIC RESPONSIBILITIESTo provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on-going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.Every Massage Therapist, Finishing Therapist and Esthetician is responsible for:Meeting and greeting guests with professionalismCleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areasUsing proper verbiage at all timesUpholding and maintain set uniform and grooming standardsKnowledge of spa services and amenitiesKnowledge of emergency proceduresProviding the highest level of technical service and adherence to SOP'sMeeting agreed upon retail sales goals by educating guests on at home careSales goals set depending on department and retail to service percentageMaintain continuing education criteria based on State of Wisconsin or Illinois requirementsAdhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function.Perform any other duties as assignedSkills/Requirements6+ years' experience in licensed fieldActs as Lead in respective area within Kohler Waters SpaParticipates in new hire service training and/or mentoringParticipates in spa menu development (research, ideas, drafting SOPs)High school diploma or GED required.Must be able to lift up to 25 lbs. on a regular basis.Current and valid State license requiredMassage: State of Wisconsin or Illinois, Department of safety and professional services, Massage TherapistParticipate in a minimum of 5 Kohler Waters Spa eventsFollows Forbes standards and others put in place by Kohler Waters SpaPrior experience in a spa environment preferredComputer knowledge/experience helpfulIdeal candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalitiesRequired to fulfill training criteria before customer contactAvailability to work nights, weekends, and holidays strongly preferredApplicants must be authorized to work in the US without requiring sponsorship now or in the future.The competitive commission range for this position is based on percent of individual sales. The specific commission earned may be influenced by a variety of factors. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period.Why Work at Kohler Co.?Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and moreAbout UsBeyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .