General Manager, Manager, Performance
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Ballyhoo Hospitality is currently seeking an experienced General Manager to join our team. Founded in 2009 by Ryan and Anna O'Donnell, Ballyhoo Hospitality is a Chicago-based restaurant group operating 15 neighborhood-driven concepts across Chicago and the suburbs. Led today by Ryan O'Donnell and Partner Jon Farrer, Ballyhoo is built on warm, personal hospitality, honest cuisine, and deep community investment. The group expands intentionally, preserving the individuality of each concept while staying rooted in the belief that great hospitality is shaped by passionate teams, loyal guests, and the neighborhoods they serve. We place the highest value on GMs who actively engage on the floor and consistently interact with guests, as this is fundamentally the most vital aspect of our work. it is the cornerstone of exceptional service and a vibrant, successful environment.
Guest
Experience:
Ensure outstanding hospitality and customer satisfaction across all service moments
Quality Control: Guarantee consistency in food, beverage, and service standards
Service Operations: Lead daily restaurant operations in partnership with the management team Partner with the marketing team on activations, events, and brand initiatives Ensure full compliance with sanitation, safety, and local regulations
Operational Efficiency: Maintain excellence in restaurant appearance, service flow, and overall operational execution Financial & Administrative Management Financial Performance: Drive sales performance while controlling labor cost and F&B cost in line with budget targets
Cash Management: Ensure compliance with company cash handling and reconciliation procedures Payroll & Scheduling: Oversee bi-weekly payroll processing and weekly staff scheduling Reporting & Analysis: Monitor restaurant KPIs and financial performance to support operational decision-making Systems & Tools: Utilize restaurant management systems and reporting tools efficiently Culture & Inclusion: Recruitment & Onboarding: Support hiring, onboarding, and integration processes in line with company standards Training & Coaching: Develop and coach management and operational teams to drive autonomy and performance Support internal growth, talent development, and succession planning Promote strong communication and collaboration between FOH, BOH, and management teams A minimum of 5 years of experience in leadership roles within the restaurant/hospitality industry is required.
Prior experience in leading new Restaurant Opening Operations. Proficiency in Restaurant Management and Operations is essential. Strong capabilities in managing and interpreting restaurant financials are necessary. Fluency in Microsoft Office Suite: Word, Excel, PowerPoint Experience with Restaurant 365, Resy and Toast POS is a plus Benefits & Perks: Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 15+ establishments
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