Service Customer Experience Specialist
8 hours ago
Position Summary:The Service Customer Experience Specialist is responsible for creating a welcoming and positive environment for all service customers. This role ensures customers feel valued, informed, and comfortable throughout their service visit by providing hospitality, communication, and support from arrival to vehicle pick-up.Key Responsibilities:Customer Interaction & HospitalityIdentify, greet, and welcome customers upon arrival to the service department.Engage customers in a friendly and professional manner to ensure an exceptional first impression.Offer snacks, beverages, and other available amenities.Escort or direct customers to the waiting area, restrooms, or designated lounge options.Customer Support & CommunicationProvide real-time status updates regarding their vehicle service progress.Communicate professionally with service advisors and technicians to obtain accurate and timely information.Address customer questions, concerns, or requests promptly or direct them to the appropriate team member.Proactively monitor the waiting area to ensure comfort and assist with additional needs.Service Experience CoordinationEnsure the customer lounge and refreshment areas are clean, stocked, and well-presented.Support service team with customer flow, guest engagement, and experience enhancement initiatives.Document customer concerns or feedback and communicate them to the appropriate personnel.Qualifications:Strong customer service or hospitality experience preferred.Excellent communication and interpersonal skills.Positive attitude with the ability to remain calm, patient, and professional.Ability to multitask in a fast-paced environment.Reliable, organized, and detail-oriented.Work Environment:Face-to-face customer interaction within a dealership service department setting.Requires the ability to walk, stand, and interact with customers throughout the day.
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Service Customer Experience Specialist
41 minutes ago
Muskegon, United States Betten Chevrolet GMC Cadillac Full timePosition Summary:The Service Customer Experience Specialist is responsible for creating a welcoming and positive environment for all service customers. This role ensures customers feel valued, informed, and comfortable throughout their service visit by providing hospitality, communication, and support from arrival to vehicle pick-up. Key Responsibilities:...
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Service Customer Experience Specialist
4 hours ago
Muskegon, Michigan, United States Betten-Baker Auto Group Full timePosition Summary:The Service Customer Experience Specialist is responsible for creating a welcoming and positive environment for all service customers. This role ensures customers feel valued, informed, and comfortable throughout their service visit by providing hospitality, communication, and support from arrival to vehicle pick-up.Key...
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Service Customer Experience Specialist
2 weeks ago
Muskegon, MI, United States Betten Chevrolet GMC Cadillac Full timePosition Summary: The Service Customer Experience Specialist is responsible for creating a welcoming and positive environment for all service customers. This role ensures customers feel valued, informed, and comfortable throughout their service visit by providing hospitality, communication, and support from arrival to vehicle pick-up. Key...
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Customer Service/Sales
51 minutes ago
Muskegon, United States Home Depot Full timeCustomer Service/Sales 2754 - ROOSEVELT PARK/MUSKEGON Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project....
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Customer Service/Sales
5 days ago
Muskegon, United States Home Depot (Retail) Full timeCustomer Service/Sales2754 - ROOSEVELT PARK/MUSKEGONJob DescriptionPosition Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project....
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Experience Lead Retail Customer Service
4 weeks ago
Muskegon, United States PetSmart Store Support Group, Inc. Full timeA leading pet retail company is seeking a Retail Customer Service Supervisor to enhance customer experiences and support associate development. This role includes responsibilities for managing daily store operations, ensuring customer satisfaction, and facilitating team training. Candidates should have at least 2 years of retail experience, strong...
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Experience Lead Retail Customer Service
1 week ago
Muskegon, MI, United States PetSmart Store Support Group, Inc. Full timeA leading pet retail company is seeking a Retail Customer Service Supervisor to enhance customer experiences and support associate development. This role includes responsibilities for managing daily store operations, ensuring customer satisfaction, and facilitating team training. Candidates should have at least 2 years of retail experience, strong...
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Experience Lead Retail Customer Service
1 week ago
Muskegon, MI, United States PetSmart Store Support Group, Inc. Full timeA leading pet retail company is seeking a Retail Customer Service Supervisor to enhance customer experiences and support associate development. This role includes responsibilities for managing daily store operations, ensuring customer satisfaction, and facilitating team training. Candidates should have at least 2 years of retail experience, strong...
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Experience Lead Retail Customer Service
1 week ago
Muskegon, MI, United States PetSmart Store Support Group, Inc. Full timeA leading pet retail company is seeking a Retail Customer Service Supervisor to enhance customer experiences and support associate development. This role includes responsibilities for managing daily store operations, ensuring customer satisfaction, and facilitating team training. Candidates should have at least 2 years of retail experience, strong...
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Experience Lead Retail Customer Service
1 week ago
Muskegon, MI, United States PetSmart Store Support Group, Inc. Full timeA leading pet retail company is seeking a Retail Customer Service Supervisor to enhance customer experiences and support associate development. This role includes responsibilities for managing daily store operations, ensuring customer satisfaction, and facilitating team training. Candidates should have at least 2 years of retail experience, strong...
