Crew Member

The Melt is a GROWING Fast Casual Food Service Brand entering the Arizona Market by opening two new locations over the next 90 days. The first location in Paradise Valley/Greater Phoenix market (in December) and the second location in Tempe, AZ during the month of February. Join our Crew and deliver "I Love It Here" experiences to our Guests in both Crew Member and Shift Manager roles.THE MELT IS PROUD TO OFFER OUR CREW MEMBERS:• Base Pay plus Tips• Awesome Growth Opportunities (80% of our managers are internal promotes)• Flexible scheduling and delicious free meals• Great health benefits and 401k Retirement Plan• A fun, fast-paced and inclusive work environmentJob Types: Full-time, Part-timeAt The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Fast Casual/QSR/Food Service industry is an exciting, fast-paced and exhilarating experience in which you develop transferrable leadership and guest service skills that will benefit you throughout your professional career.At The Melt, our number one priority is simple; deliver experiences so great our Guests and Crew Members say "I Love It Here". We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver "I Love It Here" experiences to both our Guests and fellow Crew Members.Who are we?We are a strategic growing fast casual eatery that combines chef-inspired, 100 percent all-natural, wholesome foods (Burger Melts, Chicken Melts, Cheese Melts, French Fries and More) with innovative online ordering technology in an eco-friendly environment.We are an emerging and growing brand, and we are passionate about "PROMOTION FROM WITHIN"...we believe the key to our success today and tomorrow will come from building future leaders from within at all levels of our restaurants. However, when you are growing company, there are times when it is necessary to recruit external talented people to join the organization to fill current and future needs.We are based in San Francisco and are currently operating locations throughout California and looking to continue growing within California and beyond to include Arizona. Therefore, we are seeking great food service professionals to support our current and future growth needs in the Greater Phoenix and Tempe market areas including our newest locations opening soon in Paradise Valley and Tempe.Our Values are the backbone of decision-making at The Melt. These values are:"The BIG 3"• Be The Best: We're committed to being the best in everything we do.• Inclusive: Everybody feels welcome. We embrace diversity at every level and stand against intolerance.• Good For All: We balance the needs of the guest, the team, and the company.Restaurant type• Fast casual restaurantShift:• Day Shift• Night Shift• Late Night ShiftWeekly day range:• WeekendsJob Types: Full-time, Part-timeExpected hours: Late Nights & Weekends - 20 - 35 per weekBenefits:• 401(k)• Dental Insurance• Employee Discount• Flexible Schedule• Food Provided• Health Insurance• Vision InsuranceShift:• Day Shift• Night Shift• Late Nights & Weekend Shifts RequiredWork Location: In personTitle: Crew MemberReports to: General ManagerPosition Summary: Your main responsibility as a Crew Member is to deliver an "I Love It Here" experience to every guest.Your responsibilities include, but are not limited to the following:Guest Engagement Welcoming every guest with a smile. Delivering fast, friendly and accurate "I Love It Here" Food & Service to all guests. Answering guest questions related to the menu and suggestive selling to help the guest order. Having knowledge of the various guest programs and technology such as Thanx, Kiosk and Online Ordering.Product Excellence Having full knowledge of the menu and ingredients profile for all Melt menu items. Ensuring order accuracy upon guest delivery. Monitoring ticket times to ensure food is delivered within THE MELT's speed of service guidelines. Following recipes accurately during food prep as well as sandwich builds, salads, soups, sides, and shakes.Restaurant Cleanliness and Food Safety Following all Melt policies related to Uniform, Grooming and Personal Hygiene Following all food safety and sanitation requirements and practices. Ensuring Guest Areas such as dining room, restrooms are clean and well stocked at all times. Ensuring your station (FOH or BOH) is clean and well stocked at all times.Personal Conduct Following all Crew policies and procedures related to successful employment at THE MELT. Promoting teamwork to achieve restaurant goals. Attending and being punctual to all scheduled shifts. Communicating with fellow crew members in a courteous and respectful manner. Following all safety policies and procedures to eliminate risk of injury/illness for crew and guests.Requirements/Qualifications MUST BE HAPPY & at least 16 years old to apply. Must have strong interpersonal skills, a positive attitude and the ability to learn quickly. Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends. Prior experience not required but helps if you've worked in a restaurant, deli, café, fast food, coffee, retail or customer service. Must be able to work under pressure and multi-task in a fast-paced environment. Must be able to read and communicate in English. Must be able to lift between 25-50 lbs.All your information will be kept confidential according to EEO guidelines."Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."