Operations Supervisor

5 days ago

Hayward Highland, United States Hallcon Full time

Hallcon is a transportation and related infrastructure services company that serves clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks and more.Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance. We are inviting the right leader to join our team and help us drive rapid growth.The RoleThe Supervisor supports daily transportation operations by serving as a central point of communication between customers, drivers, maintenance, and management. This role involves monitoring events, logging and filtering information for reporting, tracking ridership data, and handling various administrative tasks. The Supervisor ensures that all activities are documented accurately, communicated clearly, and handled promptly.Key ResponsibilitiesCoordinate daily operations by working with Operations Managers and drivers, ensuring professional communication across all levels.Manage yard logistics, including assigning parking stalls and electric bus chargers, and working with the maintenance team to schedule bus repairs and preventative maintenance.Serve as the primary point of contact for drivers reporting events, incidents, or emergencies, responding quickly and appropriately with sound judgment.Document and manage all incidents and customer complaints per client standards, escalating complex issues as necessary.Prepare and distribute time-sensitive client reports, filtering daily events into concise, actionable information.Perform essential administrative duties, including manual data entry, record keeping, and tracking daily ridership data.Utilize Excel and Outlook for all operational reporting, scheduling, and correspondence needs.Ensure safety and compliance by performing field inspections (bus and driver), auditing driver vehicle inspection reports, and driver daily run reports.Key responsibilities are subject to change based on evolving business needs.Serve as back up driver in the event business and staffing needs require a backup driver.Knowledgeable of DOT regulations.Qualifications, Experience and EducationPossession of Commercial Driver License (CDL) B with Airbrake and Passenger EndorsementMust have a minimum of 1 year of commercial driving experienceMust have and maintain a current DOT Medical CertificateStrong verbal and written communication skills.Quick decision-making ability under pressure.Basic proficiency in Microsoft Excel and Outlook.Experience in an office or operations setting preferred.Ability to multitask and manage time effectively in a fast-paced environment.Prior experience in transportation, dispatch, or a similar administrative role is an asset.We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a professional, yet casual work environment.Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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