Americas Technical Services Project Management Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves
- Join JLL as our Americas Technical Services Project Management Director and drive excellence in Technical Services and Strategic Initiatives development and delivery across our premier tech client portfolio. Supporting all Americas
- AMER, CAN, and LATAM.

This strategic leadership role is perfect for an engineering, project management, and facilities operations professional who excels at providing executive project management leadership, managing multiple concurrent high-profile strategic programs, deep diving into technical issues, building seamless client partnerships, and leading high-performing teams across multiple countries and cultures.

You'll be the technical and project management authority ensuring world-class delivery in mechanical, electrical, IoT, critical environments, fire life safety, and asset lifecycle management while championing project management excellence, innovation, and continuous improvement initiatives that set new industry standards.

Reports to: Engineering Director of AMER Technical ServicesWhat will your day-to-day look like?

Lead the AMER technical services and project management delivery for a flagship enterprise client account across regional sub-accounts in the US, Canada, and Latin America. This executive role combines strategic oversight with robust project governance and technical expertise across facilities engineering (MEP, FLS, Building Automation/IoT, Labs), HSSE, quality management, asset lifecycle optimization, sustainability, and business continuity planning, while driving high-performing cross-functional teams to deliver exceptional client outcomes in mission-critical environments.

Key Responsibilities
Strategic Leadership & Account ManagementServe as senior technical and project management advisor to client leadership, directing high-profile strategic initiatives, capital delivery frameworks, and account plan initiatives aligned with business objectives, while anticipating needs and responding to client issues in an expedient and professional manner.

Develop and execute comprehensive technical services and project management strategies across all regional sub-accounts, ensuring consistent service delivery, governance, and operational standardsPartner with regional account teams to identify growth opportunities and expand service offerings within existing portfolioLead periodic business reviews and technical performance assessments with client stakeholdersOperational Excellence & Service DeliveryOversee AMER BCP and HSSE programs, including MOP, Work Approval, and Incident Response (AAR/RCCA) frameworks, ensuring JLL Client Assurance Program and regulatory compliance to maintain a zero-harm workplace.

Drive continuous improvement through innovation, JLL technologies, vendor consolidation, process standardization, and expanded service scope.

Optimize asset management via CMMS implementation, predictive maintenance, and lifecycle planning.

Ensure technical and strategic delivery compliance with KPIs, milestones, performance metrics, and client SLAs.

Specialized Technical ServicesOversee Technical Services support for client Building Operating System (BOS) programs, including network security remediation, operational compliance, device connectivity, BMS remote monitoring, and Fault Detection and Diagnostics (FDD).
Direct technical support for establishing laboratory environments, including intake processes, asset infrastructure databases, and tiered operational support models.

Lead technical evaluations and reviews (Project Briefs, Designs, Commissioning Plans, and Handoffs) for facility builds, upgrades, system integrations, and compliance initiatives.

Team Leadership & DevelopmentFoster an inclusive, highly collaborative culture centered on innovation, operational excellence, best-practice sharing, and continuous professional growth across all regional teams. Establish clear KPI benchmarks, transparent governance, and robust accountability frameworks across all technical service functions.

Attract, hire, and retain top-tier technical and project management talent; drive team performance through continuous coachi