Desktop Support
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Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.
Responsibilities
Manage and resolve support tickets in ServiceNow. Provide technical assistance to corporate office, distributed field, and educational institution users. Troubleshoot desktop hardware and software issues. Install and configure software and user devices. Diagnose network connectivity and related technical issues. Track IT assets and maintain accurate inventory records. Document troubleshooting steps, resolutions, and support activities. Escalate complex or unresolved issues through appropriate channels.
Preferred
Qualifications 3+ years of experience in desktop support. Experience with Windows administration and Microsoft 365. Hardware troubleshooting expertise. Knowledge of IT service management practices. Strong technical documentation and problem-solving skills. Customer service experience.
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