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IT Field Technician
3 weeks ago
Job DescriptionJob DescriptionSummary:This position is responsible for the timely resolution of technical issues for sales agents and the Company infrastructure. The person must be efficient in troubleshooting, communication skills and be able to adapt quickly to change. The applicant is responsible for answering the phone calls in a professional manner, responding to emails and requests as well as creating tickets. Requires travel to our offices located throughout Bluffton/Charleston region.Essential Functions:Work with other Technicians to understand support needsSetting up agent accounts in multiple applicationsStrong attention to detail, appearance, and organization of IT equipment in all SC offices.Professional, outgoing, and customer-focused communication skills and willingness to problem solve.Excellent knowledge of PC and MAC platforms.Resolve calls that have been escalated in the Call Tracking System; assume primary responsibility for client's workstation supportProvide hands-on and remote workstation support servicesProvide expertise on support services when requested by peers and clientsMay be required to create software images; lead / participate in Hardware and Software deployments; Hardware and Software procurement and disposal; and management of print server queues and network printersBe responsible for all work in progress assigned to ensure completion of tasks and proper communications with clientsRecord all support activities for proper measurement of support businessResponsible for the daily administrative tasks for offices and agents and employees such as account maintenance, setups, terminations, creating and updating forms, verifying billing, and keeping in frequent contact with the sales agents, employees and external vendors.Knowledge, Skills and Abilities:1 – 2 years’ experience in computer supportPC software installation and configurationKnowledge of MS Office 2021 and above, Windows 10 and above requiredStrong initiative and communication skillsAbility to ascertain the criticality of incoming requestsAbility to work independently and within a teamMust enjoy solving a wide variety of problems on a continual basisMust possess skills and experience with the use of technology in a business environment including exposure to Help Desk Support, data communications / networks, and application environments (work group, and desktop)Experience with customer service functions such as workstation supportAbility to translate technical terms into non-technical languageUnderstanding of computer terms and acronymsAbility to learn new processes and proceduresAn Associate's degree in Computer Science or related discipline as well as at least two, preferably four, years of experience in computer supportExcellent customer service, interpersonal, organizational, and communication skillsPhysical Demands:This position requires frequent standing, reaching, bending, squatting and walking. There is constant handling, grasping, feeling, hearing, and use of a mouse as a repetitive motion. Maximum requirement to lift is no more than 50 lbs.Hours of Work· NOT a remote position. This position is full-time in the office. Standard work hours are Monday-Friday 8:30am – 5pm, with regular and predictable attendance.
