DME Operations Coordinator

DME Operations Coordinator (Chinese Speaking)Department: Ops - DMEEmployment Type: Full TimeLocation: 568 W. Garvey Ave, Monterey Park, CA 91754Reporting To: Peter WongCompensation: $23.00 - $26.00 / hourDescriptionJob Title: DME Operations Coordinator *Bilingual - Chinese & Vietnamese*Department: Operations - DMEAbout the Role:We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.What You'll DoRespond to incoming telephone calls and assist members with empathy and professionalismConfirm new orders via telephone, schedule in-person appointments or gather information for shipping Process and track supply orders through DME software (e.g. Brightree)Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)Lift, move, and unload DME supplies (up to 50 lbs.)Perform inventory counts and track inventory levelsPerform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurementsConduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related supportContact patients to retrieve DME suppliesScan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME databaseComplete compliance surveys for dispensed suppliesSupport Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)Maintain a clean and organized workspacePerform other administrative tasks as assigned to balance departmental workloadQualificationsHigh School Diploma or equivalent (Associate's degree preferred)Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.Experience in healthcare operations/logistics or customer service roleProficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)Ability to type at least 60 wpmAbility to lift up to 50 lbs Clean driving recordStrong attention to detail, time management, and communications skillsHighly motivated and able to work with multiple tasks simultaneouslyDemonstrated empathy and professionalism when interacting with patients, customers, and other team membersAbility to follow company policies, compliance standards, and HIPAA guidelinesMay be required to work overtime to meet departmental objectives/goalsYou are great for this role if:Highly organized and detail oriented with an ability to multi-task in a fast-paced setting Prior experience with durable medical equipment (DME) preferredUnderstanding of Incontinence, Wound Care, Ostomy, and Urology suppliesKnowledge of Brightree softwareExcellent oral, writing, and typing skillsUnderstanding of Health Plan compliance and Federal regulations and standardsEnvironmental Job Requirements and Working ConditionsThis position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.The total compensation target pay range for this role is: $23.00 - $26.00/hr. The salary range represents our national target range for this role.