Entry IT Service Desk Analyst

5 days ago

Malvern, Arkansas, United States Philips Full-time

Philips is seeking an IT Service Desk Analyst I to resolve technical issues, provide application support, and empower users across the AM&D business. You will handle high volumes of incidents via phone and ServiceNow, ensure SLA adherence, and collaborate with product support and business teams to improve service quality.

The role requires 1+ years in IT helpdesk or related customer service roles, familiarity with ServiceNow, and experience with MS products and Windows OS.