Service Technician

Job TypeFull-timeDescription Veterans encouraged to apply Previous Service Technician Experience required The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.Responsibilities:Diagnosis and Repair:Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.Repair and replace faulty components following service manuals and manufacturer specifications.Test repairs to ensure functionality and safety.Document all repairs and parts used on service orders.Customer Service:Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.Provide accurate estimates and timelines for repairs.Keep customers updated on service progress and address any concerns promptly.Technical Skills and Knowledge:Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.Stay up to date on new technologies and repair procedures through training and certifications.Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).Proficient in using various diagnostic tools and automotive repair equipment.Maintain a clean and organized work area, adhering to safety protocols.Additional Responsibilities:May perform test drives to evaluate vehicle performance and diagnose issues.May research technical information and consult with colleagues or service manuals to solve complex problems.May recommend preventative maintenance services to customers.Contribute to a positive and efficient work environment within the service department.Other duties as assignedQualifications:Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Education: High school diploma or equivalent.Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience. Completion of an automotive technician training program or equivalent experience preferred.Certifications: Valid driver's license with a clean driving record. Automotive Service Excellence (ASE) certifications is a strong plus. Mercedes-Benz OEM certification preferred. Strong understanding of automotive systems, diagnostics, and repair procedures.Excellent problem-solving and critical thinking skills.Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).Good communication and interpersonal skills to interact effectively with customers.Ability to work independently and as part of a team in a fast-paced environment.Benefits of Working at Swickard:Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities. Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.Progressive pay plans: As your tenure increases and you complete more certifications, we'll pay you more Paid manufacturer training - we'll pay to help you gain new certifications and advance your career with some premier manufacturers.Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.We are an Equal Opportunity Employer and value diversity and inclusion at our company. About UsWe were founded in 2014 by Jeff Swickard in Wilsonville, OR. We're a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?Salary Description$38 - $55 per hour (Flat Rate)