Help Desk Technician
24 hours ago
Job DescriptionJob DescriptionOur client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Responsibilities:Meet established service level metrics for call response, technical support, and customer serviceInput trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documentedResolve trouble calls; in person at the help desk, over phone, and/or through emailAnalyze and resolve trouble tickets utilizing tools such as remote desktopEscalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individualProvide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient mannerAssign Trusted Agents (TA’s) responsible for issuing alternate tokens to HQ personnel when requiredFully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicableMaintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities. Requirements:Active DoD Secret Security ClearanceA+ CertificationPowered by JazzHRlJ0e9q1jx8
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Help Desk Technician
1 week ago
Orlando, United States Omniscius Full timeHelp Desk Technician Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide...
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Help Desk Technician
2 weeks ago
Orlando, United States Omniscius Consulting Full timeOur client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop...
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IT Help Desk Technician
3 weeks ago
Orlando, United States Currency Exchange International Full timeCurrency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary...
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Information Technology Help Desk
2 weeks ago
Orlando, United States Insight Global Full timeJob Title: IT Help Desk SpecialistDuration: 3-6 Month ContractLocation: Orlando, FLPay: $17-$18/hrRequirements:1+ year of related IT Help Desk experienceStrong customer service experienceJob Description:The Entry-Level IT Help Desk Specialist provides first-line technical support to end users by troubleshooting hardware, software, and network issues through...
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Information Technology Help Desk
2 weeks ago
Orlando, United States Insight Global Full timeJob Title: IT Help Desk SpecialistDuration: 3-6 Month ContractLocation: Orlando, FLPay: $17-$18/hrRequirements:1+ year of related IT Help Desk experienceStrong customer service experienceJob Description:The Entry-Level IT Help Desk Specialist provides first-line technical support to end users by troubleshooting hardware, software, and network issues through...
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IT Help Desk Technician
4 days ago
Orlando, FL, United States Currency Exchange International Full timeCurrency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary...
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IT Help Desk Technician
2 weeks ago
Orlando, FL, United States Currency Exchange International Full timeCurrency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary...
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IT Help Desk Technician
1 week ago
Orlando, FL, United States Currency Exchange International Full timeCurrency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary...
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IT Help Desk Technician
7 days ago
Orlando, FL, United States Currency Exchange International Full timeCurrency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary...
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IT Help Desk
2 weeks ago
Orlando, FL, United States Insight Global Full timeJob Title: IT Help Desk Specialist Duration: 3-6 Month Contract Location: Orlando, FL Pay: $17-$18/hr Requirements: ~1+ year of related IT Help Desk experience ~ Strong customer service experience Job Description: The Entry-Level IT Help Desk Specialist provides first-line technical support to end users by troubleshooting hardware, software,...
