Carrier Analyst

1 week ago

New York, United States Global E-Online Ltd. Full time

DescriptionGlobal-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.A Carrier Analyst oversees and optimizes the global transportation of parcels, ensuring efficient, cost-effective, and timely delivery across international markets. This role involves managing relationships with international carriers, negotiating contracts, and coordinating logistics to meet company objectives and customer expectations.Develop and maintain strong partnerships with international carriers to enhance operational efficiencyOversee the end-to-end process of international shipments, including scheduling, and tracking, to ensure timely and accurate deliveriesRegularly assess carrier performance using key performance indicators (KPIs) such as on-time delivery rates and customer satisfaction metrics, implementing corrective actions as necessary. You will be responsible for managing one or more of the carrier exception reports that Operations receives daily.Ensure all international shipping activities adhere to relevant laws and regulations, including customs requirements, import/export controls, and hazardous materials handling.Work closely with internal teams such as sales, customer service, and tech support to align shipping strategies with overall business goals and customer expectations.As part of the Operations team, you will be required to attend a regular departmental meeting where you will be asked to input.We discuss the weeks prior events.We discuss new ideas /ways to drive efficiencies.We help each other.identify/investigate root causes of reoccurring issues & assist to deliver solutionsSupport/assist Ops to answer internal stakeholders/merchant enquiries in line with proceduresRequirementsA minimum of 3 to 5 years in logistics, with a proven experience in international logistics or carrier management, with a strong understanding of global shipping operations and regulations.Excellent written communication skills in English.An open mind and a proactive, 'can-do' attitude.Ability to handle a high volume of work with speed, accuracy, and efficiencyAdditional language skills are advantageous.Advanced troubleshooting and multitasking abilityA strong focus on addressing and resolving customer issuesFlexibility in approach and work environment.

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