Airport Station Trainer

GAT Airline Ground Support is seeking a dynamic, dependable, and motivated individual to join our team of aviation professionals. As a Station Trainer, you will play a critical role in ensuring the effectiveness, consistency, and compliance of training across both customer service (above-the-wing) and ramp (below-the-wing) operations. This position supports operational excellence by developing, delivering, and evaluating training programs for frontline employees and leaders.Compensation & BenefitsCompetitive pay starting at $21.75 per hour - The pay rate listed in this post is what the company reasonably expects to pay for this position upon hire. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.Company-provided uniformsPaid trainingPaid Time Off (PTO)Company-contributed 401(k)Medical, dental, and vision benefitsFlight privileges for employees and eligible family members (where applicable)Opportunities for professional growth and advancementPosition OverviewThe Station Trainer is responsible for designing, delivering, and evaluating training programs to support customer service, ramp, and operational excellence. This role ensures that new hires and current employees are trained in accordance with company policies, airline requirements, and regulatory standards.The Station Trainer works closely with station leadership and external training partners to assess training needs, implement improvements, and monitor the effectiveness of training initiatives throughout the employee lifecycle. This position requires strong judgment, initiative, and the ability to perform complex training-related tasks independently.Key ResponsibilitiesTraining & DevelopmentDeliver initial and recurrent training for employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts, and regulatory-required trainingProvide hands-on training during the employee orientation period and evaluate training effectiveness through testing, quizzes, and performance observationResearch new training techniques and recommend enhancements to existing training programsDevelop and implement improvements to training materials and delivery methodsOperational & Performance OversightMonitor training effectiveness by regularly touring terminals and observing employee performanceAssess employee knowledge and operational readiness in both customer service and ramp environmentsCreate reports and summaries of training observations and present findings to station leadershipProvide targeted or refresher training at the request of managers for employees under their supervisionCompliance & RecordkeepingMaintain accurate and up-to-date training records and documentation for all employeesEnsure all training activities comply with company policies, airline requirements, and regulatory standardsCoordinate with trainers from other organizations to support additional training needs, including hazardous materials trainingSafety & General DutiesFollow all safety rules and procedures and immediately report unsafe or hazardous conditionsSupport station operations as needed based on airline activity or management directionPerform other duties as assignedRequirementsMust be at least 18 years of ageHigh school diploma or equivalent (GED) requiredMinimum of one (1) year of aviation training experience requiredFamiliarity with aviation customer service, ramp operations, and industry proceduresExperience developing, delivering, or facilitating training programsStrong interpersonal, communication, and listening skillsAbility to evaluate employee performance and training effectivenessAbility to plan, organize, and manage multiple training initiativesAbility to work independently with minimal supervisionSound judgment, creativity, and adaptabilityMust successfully complete all required training and maintain certificationsMust pass a pre-employment and random drug screenMust pass an FBI fingerprint-based background check and obtain a Customs sealMust be able to travel on short notice as operational needs requireMust be flexible to work variable shifts, including nights, weekends, and holidaysMust be available to work extended hours on short notice during non-routine operationsPhysical RequirementsAbility to stand, walk, bend, push, pull, and lift for extended periodsAbility to repetitively lift up to 70 pounds, including in confined spacesAbility to work outdoors in all weather conditionsAbility to work in environments with exposure to loud noiseEqual Opportunity Employer Statement