Operations Supervisor

1 week ago

Hayward Highland, United States Hallcon Full time

Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.Key Highlights include:Innovative opportunities supporting critical clienteleOngoing professional growth and opportunityDynamic, energetic work environmentMedical, dental, vision benefits, 401kConvenient Fremont locationHallcon is a rider experience company focused on providing diverse transportation services to exciting clients across multiple modes such as fixed route, commuter, shuttles, on-demand, and microtransit.This role includes managing the day-to-day success of morning and afternoon commuter programs across client campuses. New team members work in an energetic, collaborative environment with Operations Managers, while honing their operations knowledge, interacting with new technologies, and advocating The Hallcon Way.Key ResponsibilitiesMonitor daily driver activities to ensure compliance with company policiesMaintain communications with Local Dispatchers while responding to client needsProvide Support to Dispatch Team to ensure successful operation, cover shifts as needed.Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penaltiesDevelop written reports as required by managementProfessionally respond to information requested by riders and clientCoordinate communication between employees and clientsProcess and complete employee payrollEnsure Safety Standards are met and rules are followed.Qualifications & ExperienceGood communication skills and ability to interact with passengers and clients with clarity, tact and courtesyMust be computer literate and have working experience with Microsoft Office suiteMust be able to work various days and hours with flexibility, as requiredMust be at least 21 years of ageMust be qualified to work in the United StatesMust have a minimum of 5 years' experience in customer service and transportation serviceRequires experience with FMCSA regulations as prescribed by the US Department of TransportationExperience with fleet management, maintenance, dispatch software and systems is highly desirable.Hallcon is an Equal Employment Opportunity employer.

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