Plumbing Install Lead

Our MissionBe America's Best home service company by providing care, growth and opportunity ensuring every team member is happy.Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.WHY Join HillerAt Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.Here are even more reasons to join the Happy Hiller TeamOur Family Owned & Care CultureOUR VALUESHealthy Work/Life BalanceEstablished Career PathsAdvancement OpportunitiesYear-round work - NO LAYOFFS401k Plan w/ Company MatchEmployee Referral ProgramRegular Performance ReviewsPaid Training in our state-of-the-art facilityBenefitsMedical, Dental & Vision insuranceLong and Short-term disabilityCompany paid $50,000 life insuranceCompany paid vacationPaid holidaysMedical Flex Spending accounts - Family careJob Responsibilities:Ensure each team member completes job performance standards to appropriate codes and customer satisfaction.Plan and manage in the safe and efficient servicing of new and existing Plumbing fixtures, equipment, components and systems.Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.Complete weekly truck inspections and audits of paperwork and service call checklists.Ensure the team manages appropriate inventory of parts required for service calls.Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.Support field technicians on troubleshooting issues as needed.Accountable for team performance and progress toward company goals.Responsible for the interview and selection process of team leads, technicians and apprentice candidates.Manage operational metrics including average invoice total, callback ratios and labor margins.Train, coach and mentor team leads, technicians and apprentices.Investigate any reported safety issues.Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.Evaluate work load and schedules to maximize production.Ensure service performed is completed on time and to the customer's satisfaction.Perform on-site job inspections.Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance.Participate in all company sponsored training classes.Manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.Communicate with other departments to ensure the proper transfer of all service work business data.Maintain a courteous demeanor with customers and associates at all times.Maintain a professional image at all times by wearing company approved uniform.Abide by all standards of performance and ethics.Participate in company sponsored training classes.Follow all safety policies and procedures.Communicate the benefits of Club Memberships.Perform other duties as assigned.Knowledge, Skills and Abilities:Have a minimum of 2-5 years of plumbing industry experience.Have a minimum of 8 years of verifiable excavator experience.Working knowledge of the techniques, methods, tools and safety precautions of the Plumbing trade, building codes and regulations.Possess good analytical skills and attention to detail.Must be highly organized with good attention to detail and follow through.Excellent customer service skills with desire to exceed customer expectations.Function in a team environment.Must be able to use a computer tablet, smart phone and read a map or follow GPS.Valid driver's license, and approved to drive by Company's insurance carrier.Education/Certification Requirements:A High School diploma or general education degree (GED) required.Working Conditions:Work in indoor/outdoor elements with extreme variation in temperatures.Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.Physical Requirements:Ability to work in tight spaces such as attics and/or crawlspaces.Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.Occasionally work from heights 15 feet or higher above ground.Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.Willing to work hours outside of normal work schedule, if needed.Hiller is an EEOC employer.Applicants will be required to undergo pre-employment drug screens and background checks.Apply today if you have what it takes to be a part of the industry's best team in the home service industry$25 - $35 an hourWe sincerely thank all applicants in advance for submitting their interest in this position.Hiller is an EEOC employer.Applicants will be required to undergo pre-employment drug screens and background checks.Apply today if you have what it takes to be a part of the industry's best team in the home service industryWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.