Helpdesk Support Services Specialist
7 hours ago
Join our Talent NetworkHelpdesk Support Services Specialist - SeniorFt. Belvoir, VAC-CHR-24-048The Help Desk Support Services Specialist - Senior will provide end-user desktop support services for approved desktop applications and Host Based Security System Services.Duties and Responsibilities:Receive customer trouble tickets and service requests for desktop support.Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer.Manage ticketing system, by ensuring that tickets have been assigned, and staff coverage is available.Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals.Troubleshoot and resolve service requests. If the request cannot be resolved, escalate the ticket to the appropriate Task Lead. Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.Coordinate problem resolution with other groups and outside organizations, including other support contractors and hardware and software vendors.Build new systems or the bulk imaging of approved operating systems, baseline software applications, and required security patches.Install encryption systems used to protect the data of portable systems such as laptops.Identify and install required drivers.Manage Active Directory and Networks, including adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.Resolve service requests and user incidents for VoIP through remote administration actions (troubleshooting, repairing) that do not require touch labor.Install, diagnose, and correct problems with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client.Ensure systems are configured in accordance with DoD-published Security and Technical Information Guides (STIGs).Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS).Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB). Respond and support HBSS, ACAS, SIPRNET, and VTC services as required.Coordinate with Information Assurance functional leads in support of HBSS services.Contribute to SharePoint library.Follow all policies, procedures, and regulations.Support the creation of SharePoint accounts.Provide oversight/training of junior staff as required.Maintain currency on technology and service capabilities.Other duties as assigned.Minimum Qualifications:Bachelor's degree in a related field and 5+ years of relevant experience.Combination of experience and training may be used in lieu of a degree.Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002.Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.Secret clearance Tier 5 investigation required.
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Junior Helpdesk Support Services Specialist
7 hours ago
Fort Belvoir, United States Chenega Corporation Full timeJunior Helpdesk Support Services SpecialistFt. Belvoir, VA Join our Talent NetworkJunior Helpdesk Support Services SpecialistFt. Belvoir, VA C-CHR-24-047TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support.Duties and...
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Helpdesk Support Services Specialist
7 hours ago
Fort Belvoir, United States Chenega Corporation Full timeHelpdesk Support Services Specialist - SeniorFt. Belvoir, VA Join our Talent NetworkHelpdesk Support Services Specialist - SeniorFt. Belvoir, VA C-CHR-24-048TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services.Duties and...
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Junior Helpdesk Support Services Specialist
7 hours ago
Fort Belvoir, United States Chenega Mios Full timeJoin our Talent NetworkJunior Helpdesk Support Services SpecialistFt. Belvoir, VAC-CHR-24-047The Junior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support.Duties and Responsibilities:Perform critical hardware and software updates...
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Helpdesk Support Services Specialist
2 weeks ago
Fort Belvoir, VA, United States Chenega Mios Full timeJoin our Talent Network Helpdesk Support Services Specialist - SeniorFt. Belvoir, VA C-CHR-24-048 The Help Desk Support Services Specialist - Senior will provide end-user desktop support services for approved desktop applications and Host Based Security System Services. Duties and Responsibilities: Receive customer trouble tickets and service requests...
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Helpdesk Support Services Specialist
2 weeks ago
Fort Belvoir, VA, United States Chenega Mios Full timeJoin our Talent Network Helpdesk Support Services Specialist - SeniorFt. Belvoir, VA C-CHR-24-048 The Help Desk Support Services Specialist - Senior will provide end-user desktop support services for approved desktop applications and Host Based Security System Services. Duties and Responsibilities: Receive customer trouble tickets and service requests...
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Helpdesk Support Services Specialist
5 hours ago
Ft. Belvoir, VA, United States Chenega MIOS Full timeHelpdesk Support Services Specialist - SeniorFt. Belvoir, VAC-CHR-24-048The Help Desk Support Services Specialist – Senior will provide end-user desktop support services for approved desktop applications and Host Based Security System Services. Duties and Responsibilities: Receive customer trouble tickets and service requests for desktop support.Respond to...
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Helpdesk Specialist
9 minutes ago
Fort Belvoir, Virginia, United States Jobs via Dice Full timeLeidos is seeking an experiencedHelpdesk Specialist in Fort Belvoir, VA, to support a large, high-profile DOD contract. As a key member of the Service Desk team, you will provide critical IT support that enables the agency's Information Management & Technology Directorate (ITD) to consolidate, modernize, and innovate service delivery for mission partners in...
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Helpdesk Specialist
4 hours ago
Fort Belvoir, Virginia, United States Leidos Full time $65,650 - $118,675Leidos is seeking an experienced Helpdesk Specialist in Fort Belvoir, VA, to support a large, high-profile DOD contract. As a key member of the Service Desk team, you will provide critical IT support that enables the agency's Information Management & Technology Directorate (ITD) to consolidate, modernize, and innovate service delivery for mission...
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IT Helpdesk Support Admin
4 hours ago
Fort Lauderdale, Florida, United States Micrologic Associates Full time***EXTERNAL Candidates Only******This position requires working on a rotating weekly support schedule.***IT Helpdesk Support Admin - Full time position (40+ hrs/wk)Location:500 W Cypress Creek Rod, Fort Lauderdale, FL 33309Company:At Micrologic Associates, we provide top notch Point of Sale (POS) products, services, and support to our clients in the car wash...
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IT Helpdesk Support Receptionist
6 hours ago
Fort Lauderdale, Florida, United States Micrologic Associates Full time***This is a Full-time, 40+ hour/week position. It will be onsite in Fort Lauderdale, FL, Mon-Fri, 8:30am-5pm. It also includes working on a rotating weekend support schedule (2 on, 1 off). It is not open to part-time, night shift, or strictly weekend work. Please take that into consideration when applying. Thank you.***IT Helpdesk Support AdminLocation:500...
