Patient Access Manager

DescriptionThis position is incentive eligible.IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as aPatient Access Manager today with Medical City Dallas.BenefitsMedical City Dallas offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)* Employee Stock Purchase Plan with 10% off HCA Healthcare stock* Family support through fertility and family building benefits with Progyny and adoption assistance.* Referral services for child, elder and pet care, home and auto repair, event planning and more* Consumer discounts through Abenity and Consumer Discounts* Retirement readiness, rollover assistance services and preferred banking partnerships* Education assistance (tuition, student loan, certification support, dependent scholarships)* Colleague recognition program* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.Come join our team as a Patient Access Manager. We care for our community Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply TodayJob Summary and QualificationsAs the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department's services with the hospital's primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.What you will do in this role:Perform patient registration function when needed to ensure wait times are kept to a minimumModel AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.Ensure QA on registrations for all areas of RegistrationProvide continuous training for and communicates changes to existing employeesPrepare payroll and completes monthly work schedules as needed to ensure adequate staffing levelsFollow-up on patient complaints promptlyImplement and promote excellent customer serviceWork closely and professionally with outside agencies on special projects developed by the corporate officeInterview, hire, evaluate, and counsel Patient Access staff membersWhat qualifications you should have for this role:* Bachelor's Degree in Business or related field required. Equivalent work experience may substitute education requirements.* Minimum three years' experience in related area with two of these years being healthcare management experience"Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.""The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply todayWe are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.