Global Security Operations Center

Company Overview:Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.Now Hiring: Global Security Operations Center (GSOC) OperatorPay: $27.50 / hourLocation: Spectrum Dr - Austin, TXSchedule: Full-TimeRequirements:* 1+ Years' Law Enforcement Experience OR2+ Years' Security Supervisor/Manager Experience OR3+ Years' General Security ExperienceAllied Universal is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.RESPONSIBILITIES:Primary Responsibilities:Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spacesAccess Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policyCCTV System: Operators manage the companies CCTV system and process video footage requestProvide access management to all company facilitiesConduct alarm monitoring for Open Text facilitiesManage all video footage requests in accordance with company policyManage all access report requests in accordance with company policyNotify the appropriate personnel in an emergencyNotify, direct, and assist emergency personnel in the event of an emergencyLiaison between clients, other departments, and company leadership during an emergencyDirecting visitors to the appropriate areasMonitor and control removal of company and personal propertyReport all building utility/ service issues as observed and instructed to facilitiesManage the day-to-day requirements for the Companies Anti-tailgating programEvaluate and recommend improved procedural safety/security protocols or processesDisplay exceptional customer service and communication skillsRespond to incidents and critical situations in a calm, problem solving mannerConduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client siteWork flexible schedules, including some nightsQUALIFICATIONS:High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentWork experience must include of the following:Demonstrated analytic and critical thinking skills and ability to expertly prepare reportsAbility to use logic and reasoning to reach conclusions and approaches to problemsDemonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)Possession of highly proficient computer skills including Microsoft Office applicationsAbility to communicate effectively with IT and Security Systems professionalsDemonstrated ability to operate radio, telephone equipment and/or console monitorsFlexibility to work various shifts and willingness to assist the team when neededAbility to adapt to a dynamic environment and work under pressureComfortable in an environment where there is an expectation for constant learningEffective oral and written communication skillsActive listening skillsAbility to assess and evaluate situations effectivelyAbility to identify critical issues quickly and accuratelyAttention to detailProblem solving skillsCompile, sort, and interpret dataIdentify critical issues quickly and accuratelyEncourage effective teamworkMediate conflict with tact, diplomacyHandle crisis situations at the client site, calmly and efficientlyPREFERRED QUALIFICATIONS:* College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of studyBENEFITS:Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company's 401(k)plan, subject to eligibility requirementsSeven holidays annually paid at time and a half, if worked40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. C15802