Desktop Engineer Tier 2
1 week ago
Position Title: Desktop Engineer - Tier 2Location: Washington, DCAssignment Type: 6 months contractPay Rate: $30.00 - $33.00 / HourlyWork Schedule: Onsite, Monday - FridayBenefits: This position may be eligible for medical, dental, vision, and 401(k).Job Description:Our client is undergoing a major modernization effort, including new server deployments and a full transition to Windows 11. To support this initiative, the IT department is adding several Desktop Engineer Tier 2 Technicians to handle advanced troubleshooting, device upgrades, and escalated enduser support.You'll join a team of eight help desk technicians and serve as a key escalation point for more complex issues while ensuring a smooth upgrade experience for faculty, staff, and students.Key ResponsibilitiesWindows 11 Upgrade & Deployment Perform full Windows 11 upgrade lifecycle: backup, OS deployment, validation, and postupgrade troubleshooting. Resolve escalated upgrade failures, driver issues, hardware compatibility problems, and application conflicts. Install and configure Microsoft 365 and CrowdStrike on devices pending upgrade. Tier 2 Support & Troubleshooting Serve as an escalation point for issues beyond Tier 1 capability. Troubleshoot advanced Windows, hardware, network, and authentication issues. Support MFA enrollment , login failures, and identityrelated problems. Perform data extraction and migration between devices. EndUser & Deskside Support Provide deskside support for faculty and staff, including hardware, printers, connectivity, and account issues. Document all work in the ticketing system with clear, detailed notes. Report daily progress and blockers to the IT Manager. Top Technical Skills Strong experience with Windows 10/11 administration , upgrades, imaging, and troubleshooting. Handson support with Microsoft 365 , endpoint configuration, and user provisioning. Experience with MFA , identity tools, and security platforms such as CrowdStrike . Ability to diagnose and resolve escalated Tier 2 issues independently. Qualifications Bachelor's degree in a relevant field preferred. US Citizen or Green Card holder. Prior Tier 2, deskside, or advanced help desk experience required. Strong customer service and communication skills. Ability to work fully onsite in Washington, DC. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.#IND 005-009
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Desktop Engineer Tier 2
2 weeks ago
Washington, United States Addison Group Full timePosition Title: Desktop Engineer - Tier 2 Location: Washington, DC Assignment Type: 6 months contract Pay Rate: $30.00 - $33.00/ Hourly Work Schedule: Onsite, Monday - Friday Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Description: Our client is undergoing a major modernization effort, including new server deployments...
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Washington, United States Addison Group Full timeA recruitment agency is seeking a Desktop Engineer - Tier 2 in Washington, DC. This role involves performing Windows 11 upgrades, providing Tier 2 support, and delivering deskside assistance to faculty and staff. Candidates should have experience in Windows administration, strong troubleshooting skills, and a Bachelor's degree in a relevant field is...
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A014 ITAM Desktop Tier III Technician
1 week ago
Washington D.C., United States Collaboredge Inc. Full timeShort Description:A014 - ITAM Desktop Tier III TechnicianHybrid position - local candidates onlyComplete Description:Position Summary:The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.Key Responsibilities:1.Advanced Imaging, Configuration, and DeploymentPerform...
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Tier 2 Desktop Support Technician
1 week ago
Washington, United States General Dynamics Information Technology Full timeReq ID: RQ205210 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Skills: Customer Service, Desktop Computers, Remote Access, Technical Support, Troubleshooting Certifications: Security+ - CompTIA - CompTIA Experience: 5 + years of related experience...
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Tier 2 Desktop Support Technician
2 days ago
Washington, Washington, D.C., United States General Dynamics Information Technology Full timeClearance LevelNoneCategoryTechnical Support ServicesLocationWashington, District of Columbia(Onsite Workplace)Key Skills For SuccessCustomer ServiceDesktop ComputersRemote AccessTechnical SupportTroubleshootingSHAREREQ#: RQ205210Public Trust: BI Full 6C (T4)Requisition Type: RegularYour ImpactOwn your opportunity to work alongside federal civilian agencies....
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A014 ITAM Desktop Tier III Technician
1 week ago
Washington, DC, United States Collaboredge Inc. Full timeShort Description: A014 - ITAM Desktop Tier III Technician Hybrid position - local candidates only Complete Description: Position Summary: The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets. Key Responsibilities: 1.Advanced Imaging, Configuration, and...
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A014 ITAM Desktop Tier III Technician
1 week ago
Washington, DC, United States Collaboredge Inc. Full timeShort Description: A014 - ITAM Desktop Tier III Technician Hybrid position - local candidates only Complete Description: Position Summary: The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets. Key Responsibilities: 1.Advanced Imaging, Configuration, and...
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A014 - ITAM Desktop Tier III Technician
2 weeks ago
Washington, United States V-Soft Consulting Full timeITAM Desktop Tier III Technician (Hybrid) Primary Location: Washington, District of Columbia V-Soft Consulting is currently hiring for a ITAM Desktop Tier III Technician for our premier client in Washington, District of Columbia. WHAT YOU’LL NEED: Technical Requirements and Certifications » Preferred: ITIL v4 Foundation Certification. CompTIA A+...
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Washington, United States Kentro Full timeDescription Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that...
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Tier 2 Agent
2 weeks ago
Washington D.C., United States DMI Full timeAbout DMIDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a...
