Service Dispatch Coordinator

2 weeks ago

Columbia, United States Quick Servant Co., Inc. Full time

The Customer Service Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the partner requesting service and the Service Technicians.Company OverviewQuick Servant Co., Inc. is a leading commercial service provider specializing in heating, cooling, and ventilation services, as well as commercial refrigeration and building maintenance. With over 45 years of experience in the Baltimore Washington area, we are dedicated to providing exceptional service while fostering growth and development for our team.SummaryWe are seeking a Customer Service Dispatcher to join our dynamic team in Columbia. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence.ResponsibilitiesCoordinate daily dispatching of service technicians to ensure timely response to customer needs.Utilize transportation management systems to optimize routing and scheduling.Communicate effectively with technicians and customers to provide updates and resolve issues.Monitor fleet performance and manage logistics for efficient operations.Maintain accurate records of dispatch activities and service requests.Collaborate with team members to improve dispatch processes and efficiency.Analyze data to identify trends and enhance service delivery.Ensure compliance with safety regulations and company policies.QualificationsProven experience in customer service, dispatching, or logistics management.Strong communication skills with the ability to interact professionally with clients and team members.Knowledge of fleet management practices.Ability to analyze data for operational improvements.Familiarity with GPS technology is a plus.Familiarity with the Restaurant industry is a plus.Excellent organizational skills with attention to detail.If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today Join us at Quick Servant Co., Inc. where your success is our mission.

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