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Field Support Specialist
24 hours ago
Chipton-Ross is seeking aField Support Specialist for a hybrid contract opportunity in Santa Monica, CA.BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):• 2-5 years of experience in sales operations, execution, content operations, or commercial support.•Strong attention to detail with ability to manage multiple workflows and systems.•Comfortable reviewing engagement data and identifying trends.•Strong communication and cross-functional collaboration skills.POSITION RESPONSIBILITIES:•Collect and compile monthly Key Account execution communications (MKAP) to support national and priority accounts.•Ensure completeness through proactive outreach when required communications are missing.•Adapt execution content not covered in monthly activation calls into presentation-ready formats for internal field platforms (e.g., Pit Stop, digital screens).•Track communication completion and compliance; publish finalized materials across internal field communication and document management platforms (WingTips, Red Vault).•Conduct monthly user testing for Pocket Guide updates and new content.•Ensure all activation call and field-platform links are accessible to third-party distributors.•Maintain content accuracy, usability, and governance across field-facing tools.•Archive historical execution and sell-in materials within the centralized document library (Red Vault).•Track live attendance for monthly activation calls.•Review engagement metrics across execution decks, video content (Vimeo), field platforms (WingTips), incentive tools (calculators, Pocket Guides), and digital catalogs (DCatalog).•Provide high-level insights to support content optimization and improved field execution.•Maintain distributor communication lists within Campaign Monitor, including routine cleanup.•Own distributor contact directories and Distributor Partner Manager (DPM) mappings.•Reconcile distributor contact data with internal reporting systems (BI, CPM) to ensure alignment across platforms.•Maintain SKU accuracy across internal execution tools (REP), including images, descriptions, exclusivity, and user access.•Submit and manage system update requests (CPM tickets) and review execution plans for anomalies prior to finalization to avoid field disruption.•Support planogram (POG) enhancements for top Key Accounts.•Maintain SKU parameters across global execution, audit, and compliance systems (PSA, Drive, GET), including core/non-core designation and share updates.•Review and resolve distributor execution and audit disputes through internal compliance platforms (Perfect Store / PSA).•Deliver monthly reporting on dispute trends and resolution.•Update and distribute audit agency training materials monthly to ensure alignment with current execution standards.• Monitor shared execution inboxes (WingTips, PAT, Drive) daily and route issues to appropriate teams.•Identify enhancement opportunities across execution calculators and tools.•Analyze incentive engagement trends, including submission quality and acceptance rates.•Support ad hoc leadership requests related to execution mechanics, pricing scenarios, and field readiness.PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):•Experience in CPG, DSD, or distributor environments preferred.REQUIRED EDUCATION:•Bachelor's degree preferred or equivalent experience.WORK HOURS:•Full-Time•Monday-Friday 08:00am-05:00pm•4 days onsite, 1 day remote. HYB
