Computer Specialist

DescriptionBlueForge Alliance is an agile program integrator positioned to meet the demand to build capacity for the defense industrial base. We are a unifying organization converging technology, manufacturing, economics, and state and federal government to provide a forward-facing, federated umbrella with national visibility.As a non-profit, neutral convener, BlueForge Alliance aligns strategy with execution to coordinate regional stakeholders, assess and propose high-value efforts, and rapidly establish and deploy U.S. Department of Defense investments. By streamlining competing priorities and viewpoints, we aim to increase manufacturing capacity and technology adoption, boost the number of available suppliers and diversify investment into the defense industrial base.RequirementsPosition Summary:The Computer Specialist III will play a critical role in supporting the technology needs of our Washington, DC location. The successful candidate will collaborate with cross-functional teams to resolve technical issues, analyze business requirements, develop technical specifications, and implement solutions that enhance operational efficiency and effectiveness. In addition to the following details, by being a BlueForger, you will be expected to uphold and exemplify our values of Belonging, Selfless Service, Integrity, Leadership, Respect, and Excellence. We uphold these values upon a backbone of humility driven by a culture of safety, vulnerability, and purpose.Essential Duties and Responsibilities:Respond to IT support requests over the phone, via email and in person. Address and resolve complex technical issues related to hardware, software, and networks. Use ticketing systems to track, manage, and resolve user-submitted issues, ensuring timely resolution. Document recurring issues and their solutions to build and maintain a comprehensive knowledge base. Provide advanced technical support and guidance to end-users through various channels, including remote assistance. Coordinate with other IT staff and external vendors to resolve issues requiring specialized expertise. Assist with system maintenance tasks like patching, updates, and managing user accounts. Maintain and support conference room systems and assist in setting up meetings as well as training users on the correct use of the equipment as needed. Evaluate need for new and revised systems, identify possible improvements, and make recommendations for purchases of new hardware and software. Determine when issues need to be escalated to the support teams or external vendors for resolution. Performs other related duties as assigned. Supervisory Responsibilities: None Required Skills/Abilities: In-depth and current knowledge of computer programs and hardware. Exceptional analytical and problem-solving skills. Superior verbal and written communication skills to explain technical issues and guide users effectively. Excellent organizational and time management skills. Ability to function well in a fast-paced environment. Strong understanding of operating systems (e.g., Windows, macOS), SaaS and other cloud-based services, networking concepts, and Microsoft 365. Strong ethical standards and integrity. Detail-oriented, proactive, and adaptable to changing priorities. Education, Certifications, and Experience: Bachelor's degree in computer science, information technology, or a related field. At least five years' experience in an IT specialist role. CompTIA Security+ and/or Network+ certification preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 20 pounds. Travel Expectations: Expected travel: Minimal to None. Periodic travel to HQ for meetings may be required. Note:BlueForge Alliance provides equal employment opportunities for all employees and applicants for employment. The company prohibits discrimination and harassment based on any characteristic protected by federal, state and local laws.BlueForge Alliance is a federal contractor, and many of the positions are security sensitive. As such, employment is contingent upon successfully passing required background and drug screens, including without limitation, criminal history check, education verification, credit history, and credential verification. This includes that you will be required to fully execute authorizing documents to allow the Company to conduct such background and other checks.To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158 or be eligible to obtain the required authorizations from the U.S. Department of State.The ability to perform essential job functions, with or without reasonable accommodation, is required. Reasonable accommodations will be provided to help enable qualified individuals with disabilities to perform the essential functions. The job description outlines key responsibilities, but the position may include additional duties.