Customer Service Representative

2 days ago

Lincoln, United States Anderson Mazda Full time

Anderson Mazda is looking for a Customer Service Representative to join our team. This is a fantastic opportunity for those that have always wanted to learn to be a Service Advisor as there is plenty of potential to learn with this role We're a family-owned business that began in Nebraska 40 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri. BENEFITS FOR FULL TIME REPRESENTATIVES: Paid Vacations & No WeekendsProfessional Development & Continued Education Employee Appreciation Events Such as Cook-Outs, Outings, and Contests A 401k MatchMedical, Dental, Vision, Life & Disability Insurances Employee Discounts on Vehicle Purchases, Service & Parts RESPONSIBILITIES:Greets all customers in a professional and courteous mannerAnswer and direct phone traffic in a polite, professional and cheerful mannerCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdProvide basic information to callers who have general inquiresPerform follow-up sales calls on service quotes Update and maintain the store scheduler with Service ManagerAsks for the sale and/or attempts to schedule customers for a service appointment Assist the Store Managers and Service Advisors with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesHandle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communicationREQUIREMENTS:Experience with Microsoft Office suite is a plusCall center sales experience is a plusExcellent customer service, communication and negotiation skillsProfessional personal appearanceAs part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver's license is also required. Anderson Auto Group is EEOC compliant.

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