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Field Support Specialist
2 days ago
Job Title: Field Support SpecialistJob DescriptionThe Execution & Content Operations Specialist is tasked with enhancing national and key account execution through managing communication workflows, ensuring content accuracy, and optimizing distributor-facing operations. The role is crucial in maintaining the accuracy, accessibility, and alignment of field-facing materials, platforms, and data, thereby enabling effective execution across sales, category, distributor, and agency partners.ResponsibilitiesCompile and collect monthly Key Account execution communications to support national and priority accounts.Ensure completeness of communications through proactive outreach when required materials are missing.Convert execution content into presentation-ready formats for internal field platforms.Track communication completion and compliance; publish finalized materials across internal platforms.Conduct monthly user testing for Pocket Guide updates and new content.Ensure accessibility of activation call and field-platform links for third-party distributors.Maintain content accuracy and usability across field-facing tools.Archive historical execution and sell-in materials in a centralized document library.Track live attendance for monthly activation calls and review engagement metrics.Provide insights to support content optimization and improved field execution.Maintain distributor communication lists and reconcile contact data with internal reporting systems.Ensure SKU accuracy across internal execution tools and manage system update requests.Support planogram enhancements for top Key Accounts.Review and resolve distributor execution and audit disputes through compliance platforms.Deliver monthly reporting on dispute trends and resolutions.Update and distribute audit agency training materials to align with execution standards.Monitor shared execution inboxes and route issues to appropriate teams.Identify enhancement opportunities across execution calculators and tools.Analyze incentive engagement trends and support leadership requests related to execution mechanics.Essential SkillsProficiency in content operations and trend analysis.Experience in key account and distribution management.Ability to perform data analysis.2-5 years of experience in sales operations, execution, content operations, or commercial support.Strong attention to detail with the ability to manage multiple workflows and systems.Comfortable reviewing engagement data and identifying trends.Excellent communication and cross-functional collaboration skills.Additional Skills & QualificationsBachelor's degree preferred or equivalent experience.Experience in CPG, DSD, or distributor environments preferred.Work EnvironmentThe work schedule is Monday to Friday, from 8am to 5pm, with four days onsite and one day working from home. The position is based in Santa Monica, CA. This role provides an excellent opportunity to gain experience and potentially transition into a permanent position.Job Type & LocationThis is a Contract position based out of Santa Monica, CA.Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Santa Monica,CA.Application DeadlineThis position is anticipated to close on Feb 12, 2026.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
