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Front of House Shift Leader
8 hours ago
Front of House Shift LeaderThe Shift Leader plays a critical role in the daily operations of the restaurant. This position is responsible for supporting the management team, ensuring smooth shift operations, maintaining high standards of food quality and customer service, and leading team members by example. The Shift Leader is expected to maintain a positive attitude, strong work ethic, and exceptional customer service skills at all times.Responsibilities:Supervise and lead team members during assigned shiftsEnsure all operational procedures are followed efficiently and effectivelyMonitor food safety, cleanliness, and sanitation standardsAddress and resolve guest concerns quickly and professionallyDelegate tasks and ensure shift goals are metCommunicate clearly with management and team membersManage inventory, monitor product levels, and reduce wastePerform opening and/or closing responsibilities as requiredQualifications:Must be at least 18 years oldPrevious experience in food service or leadership role preferredStrong leadership and decision-making skillsAbility to work in a fast-paced environmentExcellent communication and interpersonal skillsAvailability to work flexible hours including mornings, evenings, and weekendsPassion for customer service and hospitalitySuccess Factors:Coachable - eager for feedback in order to improvePositive - an optimistic attitude towards fellow team members and guestsGrowth-minded - seeking to know and do moreAmbitious - aspiring to grow into leadership positionsBenefits:Full Time Status:$16-18/hourUniform1 free meal per shift up to a specified $ amountChick-fil-A corporate scholarship or tuition assistance opportunitiesOptional enrollment in health benefits, dental and/or vision with employer contributionOptional enrollment in 401K benefit with employer contribution up to 4%