Contents Division Manager

About Us:Excel Restoration is a leading restoration and disaster recovery company specializing in water mitigation, fire damage restoration, mold remediation, and reconstruction services. With a strong reputation for quality work and responsive service, we are committed to helping homeowners and businesses recover quickly and safely.Position OverviewExcel Restoration is seeking an experienced Contents Division Manager to lead and scale our personal property restoration operations. This role is fully accountable for the operational, financial, and quality performance of the Contents Division—from initial site response and estimating through cleaning, storage, and final contents return. This is a leadership position for a hands-on professional who understands contents restoration at a granular level and can drive results while maintaining strict compliance, documentation, and service quality.Key ResponsibilitiesI. Leadership & Operational ManagementDivision Ownership: Lead all aspects of the Contents Division, including assessment, inventory, packing, cleaning, storage, and return of contents.Process Optimization: Streamline workflows and systems to improve efficiency, accuracy, and turnaround times.Inventory & Storage Control: Maintain precise inventory control for contents vaults, storage facilities, and field equipment to ensure zero loss and maximum utilization.Team Leadership: Manage, train, and mentor contents technicians, temporary labor, and specialty subcontractors while enforcing quality and safety standards.Emergency Response: Support emergency and large-loss responses with rapid mobilization and effective execution.Safety & Compliance: Enforce OSHA, IICRC, EPA, and company safety standards at all times.II. Financial Performance & EstimatingRevenue & Margin Accountability: Direct responsibility for achieving monthly revenue and gross margin targets for the Contents Division.Estimating & Scoping: Perform onsite inspections (fire, water, smoke, mold) and create accurate contents estimates using XactimateInsurance & Client Coordination: Serve as the primary point of contact for insurance adjusters and clients—negotiating scopes, defending pricing, and ensuring claim alignment.Documentation & Reporting: Maintain thorough documentation including inventories, photos, reports, and tracking systems required for insurance and internal reporting.QualificationsRequired Experience & KnowledgeExperience: 3–5 years of direct experience in contents restoration, contents estimating, or supervisory roles within the restoration industry.Education: High School Diploma required; Associate or Bachelor's Degree preferred.Estimating Software: Proven proficiency with Xactimate or similar restoration estimating platforms.Technical Expertise: Strong understanding of contents handling, restoration techniques, hazardous materials, and insurance claim processes.Certifications: Willingness to maintain and pursue relevant IICRC and Xactimate certifications. Leadership & Physical RequirementsLeadership Skills: Strong communication, organization, and negotiation skills with the ability to lead crews effectively.Mobility: Valid driver's license with a clean driving record; regional travel required.Physical Ability: Must meet medical clearance for respiratory protection and be able to: ○ Lift and carry up to 50 lbs ○ Work in confined spaces, on stairs, and in varied jobsite environments ○ Adhere strictly to PPE and safety protocolsCompensation & BenefitsCompetitive Salary: $80,000 to $90,000 per year + BonusGrowth opportunities and ongoing trainingSupportive team environmentUse of company vehicle and equipmentCommitment to employee development and safety