Sales Project Specialist

Who We Are Douglas Dynamics is North Americas premier manufacturer and upfitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life. Grow, Improve, and Engage Be Customer & Results Driven Anticipate the Possibilities Collaborate & Care Communicate Responsibly Develop Self & Others Get Better Every Day The Role Sales Project Specialist Job Summary This role requires providing comprehensive support to the Sales teams to promote outside sales, operations, and customer service for our entire customer base. It plays a crucial role in the company's growth and profitability, requiring constant communication and coordination with our sales and sales support teams. The position serves as the sales department liaison for all reporting, customer master, and special project needs. Essential Duties and Responsibilities Aiding the sales staff to support the company's sales growth initiatives through the implementation of enhanced analytics, processes & procedures. Create, maintain & improve reporting to be used by all levels of the organization. Provide input, interpret and deliver comprehensive message to improve data?driven decision making. Responsible for all customer master data setup to ensure accurate customer relationships are established, providing a positive customer experience. Ensure communication to customer base is clear, timely and accurate. Responsible for data collection, entry, analysis and reporting for field inventory. Process improvement of field inventory collection, working with cross?functional team members to build systems and processes that improve the customer experience. Maintain & improve reporting on Points of Pain and communicate cross?functionally to improve quality and customer satisfaction. Continuously improve training documentation for internal Sales and Sales Support team members by creating and improving Standard Operation Procedure documentation. Supervisory Responsibilities None Required Skills and Competencies Education Associate degree, or bachelors degree in related technical field, or relative experience 3?5 years direct experience in truck equipment industry preferred Communication Skills Ability to read and interpret general business correspondence. Ability to effectively interpret business activity and respond appropriately. Computer Skills Technological skills required with knowledge in data organization/usage tools and systems, including but not limited to SQL coding, BI, and Salesforce. Technological skills required with knowledge of operations manufacturing software (TCM) as well as Microsoft products, including Excel and Word in Windows environment. Organizational, detail, and follow?up skills. Excellent interpersonal and communication skills, and a strong team player within the organization. Physical Demands Able to talk and hear. The employee will frequently sit, stand, walk, reach, and grasp. May be required to lift 40 lbs or less. Work Environment Normal office environment or may be exposed to noise if working in a production area. Varying working conditions while travelling on company business. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Location Rockland, ME #J-18808-Ljbffr