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General Trades Service Manager
23 hours ago
Job SummaryUnder general supervision of Account Director, provides technical support and expertise to assigned customer. Conducts telephonic and electronic follow up and closing functions for open work orders on assigned accounts in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will primarily involve handling customer communications on general trades-related work orders (with emphasis on plumbing, lighting, doors, and electrical repairs). Communications include but are not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Capabilities to understand and review quotes and provide recommendations for most effective, timely and cost conscious repairs.Essential Duties & ResponsibilitiesPerform administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisorsProvide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all general trades-related work ordersRespond to requests for maintenance and repair of facilities with an emphasis on plumbing, doors, and electrical situations affecting the facilities, etc.Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7.Assist customer and service providers with invoicing statuses and issues; escalate when appropriateProvide accurate reporting on open work orders for supervisor review as requestedDocument all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and completeWill attend all required staff meetings and complete all required safety trainingQualificationsAssociates Degree or equivalent experienceMinimum of 5 years of experience in general contractor trades maintenance and management or an equivalent combination of education and experienceBi-lingual English-Spanish preferredAdvanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skillsProfessional and friendly demeanor, willing to go above and beyond to accomplish the missionAbility to work under pressure and make correct decisions with limited input; know when to escalate issues to leadershipAbility to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the programAbility to think critically and problem solveAbility to maintain a courteous, professional demeanor at all timesConvey confidence in providing and receiving pertinent informationMust be punctual, reliable and caring about their work ethicCapability to travel . Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.
