Audio Visual Support Specialist
5 days ago
Position Title: Service & Support Specialist POSITION OVERVIEW: The Service & Support Specialist plays a crucial role in maintaining, operating, and troubleshooting audio/visual equipment across diverse environments like corporate offices, healthcare facilities, event venues, and educational institutions. Our aim is to ensure seamless functionality of AV systems, while fostering effective communication with clients through intuitive ticketing systems. ROLES AND RESPONSIBILITIES: Lead and collaborate with internal teams and clients during service calls, preventative maintenance, and health checks. Set up and operate AV equipment for meetings and events. Conduct routine maintenance on AV systems. Diagnose and resolve technical issues on-site and remotely. Employ critical thinking to develop innovative solutions. Provide technical assistance to clients and event planners. Document service outcomes meticulously in various ticketing systems. Analyze system schematics and perform hardware upgrades on AV equipment. Configure and register VTC codec endpoints (Cisco, Poly, Logitech, etc.). Utilize and troubleshoot Crestron, AMX, Extron, Shure, Biamp, and QSC hardware. Operate Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software effectively. Understand networking principles including TCP/IP, addressing, and VLANs. Configure DSPs (Digital Signal Processors) for optimal audio quality. Fine-tune audiovisual systems for peak performance. Collaborate with remote programmers for interface diagnostics. Expertly troubleshoot complex audio, video, and network issues. Possess advanced knowledge of signal flow for audio, video, and control systems. Have minor programming skills in Crestron/QSC/Extron for changes and troubleshooting. Engage confidently with C-Level executives. Educate clients on their AV equipment. Deliver necessary reports after service calls and maintenance visits. SUCCESS FACTORS: Strong commitment to customer satisfaction. Team-oriented, able to adapt to diverse work environments. Capable of thriving in a fast-paced, high-volume setting. Excellent verbal and written communication skills. Exceptional critical thinking and detail orientation skills. Strong time management, accountability, and prioritization abilities. Self-motivated and goal-focused approach. Organized and solution-driven with complex system challenges. Proficient in Microsoft Office and ticketing software. Ability to handle multiple tasks and adapt to shifting priorities. Independent worker who meets deadlines consistently. Understanding of network infrastructure and AV system design. Familiarity with BICSI and AVIXA best practices. WORK ENVIRONMENT: Must be comfortable with varying physical roles, such as climbing, sitting, and driving. Safety gear may be required on-site, including glasses, gloves, and hard hats. EXPERIENCE AND EDUCATION: 5+ years in Audio-Visual Integration or collaboration. High School Diploma or equivalent experience required. REQUIRED TRAINING AND CERTIFICATIONS: AVIXA CTS Dante Level II Biamp Tesira QSC Level II Crestron Level II Extron Certified AV Associate OSHA 10 Valid driver's license Within six months of employment, candidates must obtain or complete: AVIXA CTS-I Dante Level III Advanced Networking Pixel Technologies is an equal opportunity employer. All candidates are required to complete a selection assessment and a pre-employment drug screening.
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Audio Visual Technical Director
7 days ago
Cincinnati, United States ITA Audio Visual Solutions Full timeOVERVIEW: ITA Audio Visual Solutions is a full-service AV company based in Cincinnati, Ohio since 1982. We are looking to add a key member to our live event production team. We’re seeking a talented individual who has a passion for technology and is ready to take on a new and exciting challenge. ROLE: The position available is Technical Director (TD)....
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Audio Visual Service
2 weeks ago
Cincinnati, United States Pixel Technologies Full timePosition Title: Service & Support SpecialistPOSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions,...
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Audio Visual Service
1 week ago
Cincinnati, United States Pixel Technologies Full timePosition Title: Service & Support SpecialistPOSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions,...
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Audio Visual Service
6 days ago
Cincinnati, United States Pixel Technologies Full timePosition Title: Service & Support SpecialistPOSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions,...
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Audio Visual Service
2 weeks ago
Cincinnati, OH, United States Pixel Technologies Full timePosition Title: Service & Support Specialist POSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational...
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Audio Visual Service
1 week ago
Cincinnati, OH, United States Pixel Technologies Full timePosition Title: Service & Support Specialist POSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational...
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Audio Visual Service
5 days ago
Cincinnati, United States Pixel Technologies Full timePosition Title: Service & Support SpecialistPOSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions,...
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Audio Visual Service
1 week ago
Cincinnati, OH, United States Pixel Technologies Full timePosition Title: Service & Support Specialist POSITION OVERVIEW: The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational...
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Audio Visual Technical Director
3 weeks ago
Cincinnati, United States ITA Inc Full timeOVERVIEW: ITA Audio Visual Solutions is a full-service AV company based in Cincinnati, Ohio since 1982. We are looking to add a key member to our live event production team. We’re seeking a talented individual who has a passion for technology and is ready to take on a new and exciting challenge.*ROLE*: The position available is Technical Director (TD)....
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Audio Visual Technical Director
4 weeks ago
Cincinnati, United States ITA Inc Full timeOVERVIEW: ITA Audio Visual Solutions is a full-service AV company based in Cincinnati, Ohio since 1982. We are looking to add a key member to our live event production team. We’re seeking a talented individual who has a passion for technology and is ready to take on a new and exciting challenge.*ROLE*: The position available is Technical Director (TD)....
