Product Owner

Job Title: Technical Product Owner – ServiceNow SPMLocation: Grand Rapids, MI Duration: Long term contractRole OverviewWe are seeking a Technical Product Owner with deep ServiceNow Strategic Portfolio Management (SPM) experience to help design, configure, and scale our demand and portfolio management capabilities. This is a hands-on technical role for someone who understands how ServiceNow SPM works under the hood and can partner closely with architects, developers, and business stakeholders to deliver scalable, out-of-the-box solutions.The ideal candidate is comfortable owning both product direction and technical execution, translating business needs into functional ServiceNow SPM capabilities while ensuring high-quality delivery and clear, consistent progress reporting.Key ResponsibilitiesPartner with business stakeholders and end users to understand demand, capacity, and portfolio management needs and translate them into clear product requirementsCollaborate with department leadership to define and evolve the product vision for ServiceNow SPMCreate and maintain a product roadmap aligned to organizational priorities and delivery timelinesHands-on configuration and build of ServiceNow SPM out-of-the-box functionality, including:Demand managementCapacity planningDashboards and reportingWaterfall project managementScrum and Kanban boardsManage and prioritize the product backlog based on changing business and technical requirementsWrite detailed user stories and acceptance criteria, particularly for work requiring technical knowledge or customizationPartner closely with ServiceNow architects and developers to discuss architectural requirements and solution designMonitor and evaluate product progress throughout the delivery lifecycleOwn quality and testing for delivered functionality, ensuring solutions meet requirements and standardsProvide weekly progress updates and deliverables, clearly communicating status, risks, and next stepsAct as a liaison between the product team, technical teams, and end users to ensure successful adoption and ongoing improvementsRequired Qualifications5–10 years of relevant experience in product ownership, technical product management, or ServiceNow platform rolesStrong hands-on experience with ServiceNow Strategic Portfolio Management (SPM)Proven ability to configure and deliver out-of-the-box ServiceNow SPM functionality independentlySolid understanding of demand management, capacity management, portfolio planning, and agile delivery modelsExperience working closely with architects and developers on technical and architectural decisionsAbility to translate complex technical concepts into clear, business-friendly communicationStrong organizational skills with experience managing backlogs, roadmaps, and delivery milestonesPreferred QualificationsExperience supporting enterprise-scale ServiceNow implementationsFamiliarity with Agile, Scrum, and Kanban frameworks within ServiceNowStrong reporting and dashboarding experience within ServiceNowExperience working in hybrid or partially onsite environmentsEqual Employment OpportunityEight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.