Technical Support Lead
2 weeks ago
Technical Support Team LeadPay rate: $25.00-27.00/hrHours: 1st shift-hours may vary. 8 hour working day.Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong communication skills, and the ability to build positive working relationships with both client leaderships. The Lead will manage escalations, maintain process compliance, support team development, and help drive continuous improvement across ITSC operations. Leadership Responsibilities Serve as the lead support resource for the OR ITSC team and provide backfill coverage for the PCLD Lead. Act as co–point of contact alongside the Site Supervisor and Client Manager. Handle escalations, advanced troubleshooting, and daily support needs from ITSC technicians. Lead weekly team meetings, communicate updates, and maintain meeting documentation. Participate in leadership meetings with Client representatives. Provide coaching, mentorship, feedback, and performance recognition to team members. Assist with monitoring workload distribution and staffing levels to ensure operational coverage. Support onboarding and hands-on training for new hires and maintain updated training records. Operational & Technical Duties Provide backfill and hands-on technical support during high-volume or critical periods. Update Scrumban dashboards and ensure compliance with all Scrumban processes. Conduct monthly inventory audits and routine stockroom spot checks. Support ITSC operations, including device deployments, break/fix troubleshooting, and general technical tasks. Ensure accurate ticket updates and documentation within the client ticketing system. Cross-train with other Leads and provide coverage for CORE Leads when needed. Maintain required onsite presentation standards, including wearing a black collared technician shirt. Take on additional responsibilities as assigned to support client needs and operational improvements. Requirements 5+ years of technical experience, with proven lead or supervisory experience. Strong leadership presence, professionalism, and communication skills. Ability to learn new processes quickly and multitask in a fast-paced environment. Excellent customer service and interpersonal skills. Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling). Proficiency with Microsoft Office (Outlook, Excel, Word). Experience supporting Windows 8 and Windows 10 environments. Technical certifications (e.g., CompTIA A+) preferred but not required. Drug and background screening Reliable transportation Benefits (employee contribution):Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Technical Support Lead
2 weeks ago
Rio Rancho, United States inSync Staffing Full timeTechnical Support Team LeadPay rate: $25.00-27.00/hrHours: 1st shift-hours may vary. 8 hour working day.Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong...
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Technical Support Lead
2 weeks ago
Rio Rancho, United States inSync Staffing Full timeTechnical Support Team LeadPay rate: $25.00-27.00/hrHours: 1st shift-hours may vary. 8 hour working day.Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong...
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Technical Support Lead
2 days ago
Rio Rancho, NM, United States inSync Staffing Full timeTechnical Support Team LeadPay rate: $25.00-27.00/hrHours: 1st shift-hours may vary. 8 hour working day.Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong...
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Technical Support Lead
3 hours ago
Rio Rancho, NM, United States inSync Staffing Full timeTechnical Support Team LeadPay rate: $25.00-27.00/hrHours: 1st shift-hours may vary. 8 hour working day.Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong...
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Technical Support Lead
2 weeks ago
Rio Rancho, United States inSync Staffing Full timeTechnical Support Team LeadPay rate: $25.00-27.00/hrHours: 1st shift-hours may vary. 8 hour working day.Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience, strong...
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Technical Support Lead
2 weeks ago
Rio Rancho, NM, United States inSync Staffing Full timeTechnical Support Team Lead Pay rate: $25.00-27.00/hr Hours: 1st shift-hours may vary. 8 hour working day. Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory experience,...
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ACS/Workstation Technical Support Representative
3 weeks ago
Rio Rancho, United States HP Development Company, L.P. Full timeACS/Workstation Technical Support Representative Description - Job Summary • The ACS/Workstation Technical Support Representative role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical...
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Rio Rancho, NM, United States HP Development Company, L.P. Full timeACS/Workstation Technical Support Representative Description - Job Summary • The ACS/Workstation Technical Support Representative is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters....
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HP Federal Technical Support Representative
15 hours ago
Rio Rancho, NM, United States HP Development Company, L.P. Full timeHP Federal Technical Support Representative Description - Job Summary • The HP Federal Technical Support Representative role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The...
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Technical Team Lead
2 weeks ago
Rio Rancho, NM, United States inSync Staffing Full timeTechnical Support Team Lead Pay rate: $25.00-27.00/hr Hours: 1st shift-hours may vary. 8 hour working day. Location: Rio Rancho, New Mexico Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support within the ITSC environment. This position requires prior lead or supervisory...
