Customer Service Coordinator

Ready to Deliver Exceptional Service?Join CRST as a Customer Service Coordinator supporting home solutions. If you're a strong communicator with a background in logistics customer service — and thrive on problem-solving and building positive relationships — we want to hear from you.How You'll WorkLocation: Onsite – 60 Northpointe Parkway Amherst, NY 14228 Schedule: Monday-Friday (8:00 AM-4:00 PM) Reports To: Manager – Warehouse Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $20.00-$21.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location. Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts. About the RoleAs a Customer Service Coordinator, you'll be the first point of contact for customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.What You'll DoAnswer inbound calls from customers and provide timely information and support Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders Receive warm leads and process product sales quickly and accurately Record, track, and escalate issues to managers when necessary Manage service orders, upload documentation, and update systems with accurate information Perform daily tasks including inventory scans, service order updates, and paperwork completion What Great Looks LikeCalm under pressure and able to manage multiple customer needs at once Clear, empathetic communicator who listens and responds effectively Detail-oriented with strong follow-through on documentation and service updates Positive, team-first attitude with a focus on solutions Driven to meet service-level expectations and customer satisfaction goals QualificationsRequiredHigh school diploma or GED Proven experience in logistics customer service (transportation, distribution, or related industry) Strong communication skills, verbal and written Proficiency in data entry and customer management systems PreferredAssociate degree or equivalent experience Experience supporting a large national client in logistics or service coordination Skilled in handling escalations and conflict resolution in high-pressure environments Bilingual is highly preferred Why CRST?For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.The CRST Core ValuesSafety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEEO StatementCRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.Let's Build Something GreatApply today and join a team that supports customers with excellence. Your opportunity to deliver exceptional service starts here.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.