VP of People Operations

5 days ago


Plano, United States A First Name Basis Home Care Full time

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromisedWe are searching for an experienced VP of People Operations to join our corporate team headquartered out of our office in Plano, TX.Position Summary:The VP of People Operations will own benefits administration, multi-state compliance, policy standardization, and core HR operations. This is a high-impact role focused on building scalable processes, ensuring legal compliance, and improving employee experience across the organization.Responsibilities:Lead and manage enrollment for medical benefits and 401(k)Manage leave (FMLA, maternity, etc.)Standardize tracking and employee educationUpdate employee handbooks and benefits policiesComplete ACA reporting (1095-C forms)Own workers' compensation process and documentationBuild and maintain multi-state employment law matrix (non-compete, payout rules, PTO/sick time, etc.)Respond to DOL inquiries and ensure consistent job descriptions/offer lettersStandardize write-ups, performance documentation, and exit interviews in PaylocityAutomate and maintain accurate org chartsLead compensation benchmarking and standardize comp change processesDesign and pilot a performance review process with goal setting and trackingLaunch employee satisfaction surveys and standardize the employee complaint/hotline processCentralize and standardize background checks across all statesDevelop consistent interview frameworks and onboarding/offboarding workflowsEducation, Skills, Experience:10+ years of progressive HR experience with deep expertise in benefits and multi-state complianceProven track record owning open enrollment, ACA reporting, FMLA administration, and workers' comp.Song knowledge of federal and state employment laws (U.S.)Experience with Paylocity or similar HRIS strongly preferredExceptional project management skillsAble to drive multiple 30/60/90-day initiatives to completionExperience building or scaling HR processes in a 200–1,000 employee organizationExcellent written communication (policy writing, employee handbooks, guides)High attention to detail and commitment to audit-proof documentationBenefits:Competitive payYearly bonusMedical benefits401(k) with company matchPTO and sick time



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