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Senior Solutions Engineer
3 weeks ago
About InfracostSince launching Infracost in 2021, we've been pulled by engineers who all want to Shift FinOps Left. We enable them to proactively find and fix cloud cost issues before they hit production. We plug directly into developer workflows (like GitHub and Azure Repos), show cost impact in pull requests, enforce tagging and FinOps best practices, and even generate PRs to fix issues automatically.We're backed by Sequoia, Y Combinator, and trusted by Fortune 500 enterprises. You'll join a small, experienced, and supportive team that's shipping fast, solving real infrastructure problems, and having fun while doing it.About the roleJoin our Solutions Engineering team and drive our pre and post-sales customer success efforts. You'll work directly with our co-founder, Ali, who leads product and customer success, as well as with Drew, our Founding Solutions Engineer. Together you'll engage directly with users, prospects, and customers-not just building relationships, but guiding them to get maximum value from Infracost.The ideal candidate will: Own it: Your DIY mentality will be hugely impactful. Be scrappy and enthusiastic, be relentless in helping customers get to success. Have bias for action: We move fast. You should be excited to take action, adapt, and learn quickly. Self-drive is critical, and we're here to help you succeed. Get excited by change: We're revolutionizing an industry and are still in the early stages. Expect rapid changes as we evolve. Your role will grow with us, adapting and innovating along the way. If you thrive on change, you'll love this journey Responsibilities Know our customers: Infracost connects FinOps, Engineering, and Engineering Management, addressing their unique challenges and diverse backgrounds. Our goal is to deeply understand their needs and technical environments to help them tackle issues effectively with Infracost. Know our product: You'll know the ins and outs of our product. You'll know exactly which docs page has answers to customer questions; and if the docs can be improved, you'll edit them. You represent the voice of the customer internally. Collaborate closely with product+engineering on the real-world usage of the product and represent prioritized feedback from the field. Lead PoCs and onboarding: Own the 3-week PoC process, guiding prospects through kickoffs, mid-point check-ins, and summaries. Manage onboarding for enterprise customers, driving smooth adoption across their teams and workflows. Build lasting relationships: Conduct account reviews, nudge customers to explore new features, and provide hands-on support during renewals or expansions. Support and collaborate: Handle support emails and private customer chats channels while collaborating with sales and engineering to deliver an exceptional customer experience. Prior experience Prior experience in pre or post-sales customer success or solutions engineering is required. Experience with AWS/Azure/Google Cloud, DevOps tools, Infrastructure-as-Code, CI/CD integrations is required. Experience of FinOps and working in a startup is beneficial. TimezoneWe are fully remote and this position will work with customers in the US, Europe, and beyond. US East or Central hours provide the best overlap.What we value Ustomer, not customer: It is all about seeing us and the customer as one. We like to be a part of the user's team, and help them however we can. If the user is not successful, then we will not be either so we try to walk in their shoes. It's more than work - we build relationships and community with users and customers. Open is our core: Put yourself out there. Show your learning. Transparency builds confidence. Encourage sharing the good and the bad. The best decisions are made when everyone has access to all the data. Be straightforward and kind, feedback is about your work not your person. Let's JEDI: Let's Just Effing Do It Own it and move fast. A good plan fiercely executed now is better than a perfect plan later. We ask for help and unblock each other. The main thing is to keep the main thing the main thing. Benefits Fully remote team Two meetups a year - last year we went to Croatia and Barcelona Employee-friendly equity terms, including a 10 year exercise window 401k matching (US) Health, dental, and vision insurance (US) 31 days paid leave per year (includes national holidays) 12 weeks paid parental leave About the interviews 25 minute initial chat with our Recruiter 55 minute interview about your customer success experience 55 minute interview about your technical background 55 minute final call to discuss interactions with Sales and Product At Infracost, we're committed to having an inclusive and collaborative environment and we encourage people of all backgrounds and perspectives to apply. If you need any accommodations during our interview process, please let us know-we're happy to work with you to ensure you can do your best work.
