Customer Service Technician

MAU is hiring a Customer Service Technician in Augusta, GA.As a Customer Service Technician, you will support maintenance, warehouse operations, and project management activities to ensure exceptional service delivery, inventory control, and customer satisfaction. This is a cross-functional role that combines technical, logistical, and customer-facing responsibilities. This is a direct-hire opportunity.Benefits Package:Sick leaveHealth insuranceDental insuranceVision insurancePaid vacationPaid holidaysPaid time offOn-the-job trainingShift Information:8-hour shifts, Monday–Friday (8:00 AM–5:00 PM or 7:00 AM–4:00 PM)If working through lunch, Fridays are typically a half dayRequired Education and Experience:Proven maintenance record and experienceGeneral Requirements:Strong communication, interpersonal, customer service, and sales skillsExcellent planning and time management skillsExcellent problem-solving skillsAbility to convey technical information clearlyStrong leadership and teamwork skillsWillingness to work toward service and parts sales goalsEssential Functions:Maintenance TechnicianWork closely with internal staff to address customer needsPerform detailed inspections of equipment at customer sitesRecommend replacement of worn or damaged partsIdentify areas for maintenance improvement and communicate them to the customerPrepare detailed reports of inspection findingsRespond to customer requests for maintenance assistanceCollaborate with customers to understand their maintenance needsDiscuss equipment needs and system requirements with operators and engineersContribute to development of unique, value-added maintenance solutionsSolicit and report client feedback to managementBuild long-term relationships with customersIdentify areas for internal improvement and communicate them to managementDevelop strategies to increase maintenance revenueWarehouse TechnicianWork with the internal team to address customer needsOrganize and maintain warehouse and inventoryCoordinate inventory replenishment shipmentsReceive and stock incoming shipmentsOrganize, arrange shipping, and dispatch all parts requestsMaintain accurate parts inventory spreadsheet after each transactionConduct periodic inventory counts (March, June, and September)Conduct annual inventory count (end of December)Collaborate with potential customers to understand parts requirementsHelp develop value-added parts solutionsSolicit and report client feedback to managementBuild long-term relationships with parts customersIdentify areas for improvement and communicate them to managementDevelop strategies to increase parts revenueProject ManagerCollaborate with Lead Technician and Management to address customer needsIdentify and arrange introductory meetings with new customersMaintain routine contact with potential customersGenerate sales leads and work to secure ordersPrepare and present product presentations to customersUnderstand and assess customer requirementsDiscuss equipment needs and system requirements with operators and engineersDevelop unique, value-added customer solutionsSolicit and log client feedback, analyze data, and create customer targeting strategiesIdentify areas for internal improvement and communicate them to the teamBuild long-term relationships with new and existing customersSet and achieve sales goals and quotasPerform additional duties as assignedMAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.All Applicants must submit to background check and drug screeningDisclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the positionEOE