Seasonal Specialist, Security Services

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.PRIMARY PURPOSE: Provide comprehensive operational and administrative support for Security Services at Progressive Field, including incident management and tracking, gameday operations, logistics support, and the facilitation of smooth and positive experiences for attendees, teammates, and guests.The expectation of this specialist role is 40 hours/week beginning in March 2026 and all home games through the end of baseball season.RESPONSIBILITIES & DUTIES:Operational & Security Services SupportProvide comprehensive support for various events hosted at Progressive Field, including assisting with event logistics, coordinating pre-event preparations, and ensuring all administrative tasks are completed efficiently. Support coordination and execution of large-scale, cross-departmental projects, ensuring timely completion and seamless collaboration between teams. Support the hiring process for Security Services teams by helping to screen candidates, schedule interviews, and assist with pre-onboarding documentation. Contribute to the creation, implementation, and assessment of training programs for all game day staff. Work alongside leadership to support the usage of incident management tools ensuring smooth adoption and efficient use of the system across teams. Assist in gathering and analyzing data related to guest entry experiences, service evaluations, and other key performance metrics to drive improvements and enhance operational efficiency. Facilitate communication by collecting and distributing information as needed to ensure all relevant teams are aligned and up to date. Facilitate communication by collecting and distributing information, such as briefing sheets, as needed to ensure all relevant teams are aligned and up to date. Maintain accurate inventory and conduct preventative maintenance inspections on all security-related equipment and supplies, to include but not limited to Metal Detectors, Communication Devices, Secondary Screening Equipment, etc. Support gameday security operation initiatives alongside the Security Manager on Duty during gamedays Respond to and assist with any security-related matters during events Ensure smooth coordination between various departments in Ballpark Services and the overall organization Assist in the coordination and execution of large-scale, cross-departmental projects, ensuring timely completion and seamless collaboration between teams. Support the implementation and assessment of a comprehensive start of season security training program for all game day staff, ensuring that team members are well-equipped to perform their roles efficiently and effectively. Provide flexible support for other tasks and projects as assigned, ensuring that departmental goals are met and operations run smoothly. EDUCATION & EXPERIENCE REQUIREMENTS:4-year college degree is preferred or currently pursuing a degree. Prior or current experience in the sports and entertainment industry is preferred. Basic computer proficiency, particularly with Microsoft Word, Excel, and Outlook. JOB SKILLS:Robust interpersonal skills with a talent for building effective relationships. Proficient problem-solving abilities, excelling in fast-paced environments. Proactive self-starter with the drive to take initiative on tasks. Exceptionally organized with a proven ability to manage priorities and projects efficiently. JOB REQUIREMENTS:Capacity to gain an understanding of all department and company policies, procedures, and individual staff responsibilities within the department. Ability to utilize basic software programs such as incident management system and ABI (Advanced Business Integrators). ORGANIZATIONAL REQUIREMENTS:Demonstrates the ability to read, speak, comprehend, and communicate effectively to perform job duties and interact with coworkers. Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the public. Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment. Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark. Adapt quickly and effectively to a fast-paced, dynamic, and diverse work environment. Ability to act according to organizational values and service excellence at all times. Willingness to work extended days and hours, including holidays and weekends. As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.The expected hourly rate for this position is $16.00. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.